Sr. System Engineer-IMS/Major Incident Manager - Tech M USA

Role: Sr. System Engineer-IMS/Major Incident Manager

Location: Lansing, MI( Day one onsite)

Job Type: Full time

Job Description:

Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others):

Job Description.

Leveraging technology to issue all communications and providing key stakeholder management

Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls

Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed

Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution

Being accountable for resolving the outage via workaround or permanent fix

Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews

Supporting and nurturing process improvements and knowledge base improvements

Continually maintaining and developing tools and resources to manage major incidents effectively

Providing periodic major incident metrics reports