Sr. Systems Administrator at United States Sugar Corp

• The primary responsibility will be managing and supporting the server components for a Process Control Network (PCN). In addition to supporting the PCN, the System Administrator will be responsible for supporting other areas such as account management, network and server administration. The System Administrator will provide Tier 1 support for the Control Engineer's and other IT staff member's onsite as well as provide backup support for the system administrators at Savannah Refinery's parent company, US Sugar Corporation. Support for US Sugar will be done in a remote manner with approved remote tools.

• Install, configure and maintain software and hardware for the environment
• Maintain the integrity of the operating system server environment for both physical and virtual system builds with minimal supervision
• Create and manage system permissions and user accounts for servers and/or computer devices
• Monitor performance and maintain systems according to requirements
• Research and upgrade systems with new releases and models when needed
• Performing regular security tests and security monitoring
• Audit and maintain security levels consistent with the IT Security Policies. This may include developing and implementing policies, performing intrusion testing, identifying & correcting security vulnerabilities and implement security related software. Work with the IT department to complete third-party audit and internal controls request
• Build and maintain technical documentation, manuals and IT policies with cooperation from the Director of IT Operations
• Planning of the organization. Provide insight on the timing for the installation, maintenance, configuration, and enhancements of the system to the staff
• Participates in on-call support and off-hours server administration and problem resolution
• Monitor performance for capacity management of the server environment
• Collaborate on the design and execution of the disaster recovery plans
• Plan budgets for upcoming and ongoing capital and operating expenses
• Participate in weekly Change Control Meetings meeting via Zoom
• Other duties as assigned

Additional Responsibilities:

• Provide backup support to the Savannah Refinery IT Systems Administrator
  • Backup support could include supporting items such as troubleshooting computer issues, printer problems, Wi-Fi connectivity issues, cell phone problems, file / folder permission issues, new computer setups, Microsoft 365 support, etc.
• Fill in for the IT Systems Administrator during his absence
• Provide backup support to the Systems Administrators located at the US Sugar site in Clewiston, FL. Support will be performed remote through approved remote tools. The backup support will be focused on the physical and virtual server environments.
• Provide support for the IT systems that reside on the Savannah Refinery Process Control Network
  • Computers, Monitors, Printers
  • Network troubleshooting
  • Server support
• Assist the Control Engineers with new server builds, snapshots, server backups, server decommissions, new host records, Active Directory account management, etc.

• Possess relevant IT or Computer Science college degree
• 5 years' experience as System Administrator, Network Administrator or similar IT support role
• Experience in troubleshooting network connectivity related issues in LAN /WAN environments
• Experience in SAN & Hypercoverged environments (HPE Simplivity preferred)
• Experience in Virtualization Technologies such as VMWare or Hyper-V
• Experience with backup and disaster recovery technologies and processes (Barracuda preferred)
• Windows system administration for on premise and cloud environments (Windows 2003, 2008, 2012, 2016, 2019, 2021, DHCP, DNS, IIS, PowerShell, Group Policies, etc.)
• Active Directory and Microsoft Azure
• Microsoft Exchange 2016 & Windows Terminal Server
• Experience with DLP Solutions
• Experience supporting security applications such as Antivirus, Privilege Account Management, Web Filtering Proxy, etc.
• Experience and an understanding of the threat and attack landscape, attack vectors, vulnerabilities and how they are leveraged by malicious actors
• Accountable, take ownership and have strong focus on customer satisfaction
• Ability to troubleshoot complex problems to ensure timely and accurate resolution of system anomalies before they impact operations
• Ability to work well within a team or individually
• Ability to work under pressure; prioritizes and manage time efficiently
• Excellent oral and written communication skills, including presentation skills and experience communicating with technical and non-technical audiences

• Some travel may be required to learn and assist in supporting the technologies deployed at US Sugar Corporation in Clewiston, FL. Transportation and housing accommodations will be provided.