Sr. Systems Engineer - BuzzClan LLC

The Sr. Systems Engineer is responsible for managing day-to-day end user support for users in Naples and Canada/remote as well as servers installed in Naples office.

KEY RESPONSIBILITES - The responsibilities may include the following tasks, knowledge, skills and other characteristics. (This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed, nor does it necessarily list all possible duties that may be assigned).

• Single point of contact for all IT needs for Naples site.
• Fully accountable for supporting Business user devices (Laptops/desktops/Smart phones/Tables/IPADs/conferencing needs), avoid escalations.
• Support monitoring and addressing of issues pertaining to onsite servers, telecommunication links, network equipment, phone systems, security systems (door access, CCTV etc.)
• Ensure compliance of site-specific IT SOPs
• Solid knowledge of Windows 10, Windows 11, O365 (user side), Microsoft Office, Microsoft Teams and other collaboration tools, iPhones, iPads, Android devices, hot spots, desktop and network printers and multi-function devices, conventional phone systems and access control systems.
• Exposure on Security tools, technologies & platforms like Zscaler, EDR, DNS, Zero Trust, PIM, Windows Server operating systems, DNS, DHCP, Virtualization Hypervisors like VMWare, Data backup tools like Veeam, Carbonite etc.
• Oversee and ensure timely repair/replacement of faulty hardware.
• Coordinate with Corporate IT to deploy various initiatives in US and Canada region.
• Maintain site IT Inventory.

OPERATIONS

• Handle day to day end user support tickets. Provides white-glove IT support to VIP users (will be required to travel to VVIP homes for providing support when needed)
• Should be able to respond to urgent VIP requests in off-business hours (until
• Maintain ticket records in ticketing tool, SLA compliance, manage escalations.
• Work with central IT teams to resolve issues involving centrally managed IT platforms.
• Owns end-to-end responsibility for resolving end user issues in a timely manner.
• Perform routine housekeeping tasks on servers installed in Naples.
• May need to travel to nearby sites (Coral Springs).

SKILLS & EXPERIENCE & EDUCATION

Education Qualifications: bachelor's degree (IT) or similar Desired Certifications.

Certifications None

Experience Required:

Solid Knowledgeable of Windows 10 and 11 platforms along with On premise Active Directory environment, O365 user side configurations, Intune, Apple Business Manager, iPhones, MacBook, iPads, Android devices, Teams Room Conference Systems.

Solid Communication and user handling skills. White Glove service experience.

Experience dealing with Microsoft AD servers (User Management), Distributed File Systems, Patching and Backup solutions, SharePoint, OneDrive, Door Access systems, CCTV systems.

Should be self-motivated with passion for supporting users on various IT issues.

2+ years of hands-on experience on above mentioned technologies.