Sr. Systems Engineer - Entre Computer Services

Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance.

We are currently seeking a highly skilled and experienced Senior Systems Engineer to join our dynamic IT team. The ideal candidate will be responsible for managing and optimizing both on-premise and cloud-based IT environments, ensuring robust systems performance, and leading complex project implementations. This role requires expertise in networking infrastructure, backup solutions, and M365 administration, with a focus on architecting scalable and secure IT environments for our clients.

Key Responsibilities:

• Project Management: Lead and execute IT projects from conception through deployment, including system upgrades, migrations, and new implementations. Ensure projects are delivered on time, within scope, and aligned with client requirements.

• Escalation Management: Act as the point of escalation for complex technical issues. Troubleshoot and resolve high-priority incidents and system failures in a timely manner.

• System Architecture: Design, architect, and optimize both on-premise and cloud-based IT environments. Develop scalable solutions that align with business objectives and industry best practices.

• Infrastructure Management: Oversee the management and maintenance of networking infrastructure, including servers, storage, and network devices. Ensure systems are reliable, secure, and efficient.

• Backup Solutions: Implement, configure, and manage backup solutions to ensure data integrity and availability. Experience with Datto, Axcient, and other backup technologies is required.

• M365 Administration: Administer and configure Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and other M365 services.

• Cloud Services: Manage and optimize cloud services, including AWS and Azure. Design and implement cloud solutions that meet client needs and leverage best practices.

• Virtualization: Implement and manage virtualization technologies using VMware and Hyper-V to optimize resource utilization and system performance.

• Windows Server: Administer Windows Server OS environments, including installation, configuration, and maintenance.

Required Skills and Qualifications:

• Experience: Minimum of 7 years of experience in systems engineering or a similar role, with a strong background in both on-premise and cloud environments.

• Certifications: AWS and Azure certifications preferred. Additional certifications in VMware, Hyper-V, and other relevant technologies are a plus.

• Technical Expertise:

  • Proficient in managing networking infrastructure, including switches, routers, and firewalls.
  • Expertise in backup solutions, specifically Datto and Axcient.
  • Advanced knowledge of Microsoft 365 administration and configuration.
  • Experience with AWS and Azure cloud platforms.
  • Strong proficiency with virtualization technologies, including VMware and Hyper-V.
  • Extensive experience with Windows Server OS.

• Project Management: Proven ability to manage complex IT projects and lead cross-functional teams.

• Problem-Solving: Excellent troubleshooting skills with the ability to handle high-pressure situations and provide solutions for escalated issues.

• Communication: Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

• Team Collaboration: Ability to work collaboratively with internal teams and clients to achieve project goals and deliver high-quality solutions.

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or relevant certifications are a plus.