Sr. Tech Support - BTI Solutions
Plano, TX
About the Job
Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
Sr. Tech Support
General Description: POSITION SUMMARY
N/A
Essential Responsibilities: MAIN TASKS AND DUTIES
Responsibilities:
• Provide solution administration support for the Windows server systems in a multi-platform environment
• Provide on-site VIP Support for Executives including 10+ Corporate Executives from HQ
• Extensive off-hour VIP Support and other urgent cases
• Working as technical support analyst II between tier 2 and the systems/network team
• Experience in AD migration, Federation middle level
• Experience with SCCM on Image deployment, SCEP, and Deployment on Windows, Mac, and Linux
• Provide guidance on the utilization of the Windows Operating System to Tier 1
• High-level troubleshooting technique on AD, Events, Systems, Application, and Security layers
• Server-side entry-level skills on Windows Updates, GPO management, PowerShell, Batch, and VBScript
• Server Hardware, Storage, and Backup technology knowledge
• Manage in-house security solution management
Must Have the Following Competencies: SKILL AND TASKS REQUIRED
Requirements/Qualifications:
o Active Directory Users and Computers
o Active Directory Services
o Domain Group Policy Experience
o Domain Name System (DNS) Server
• Provide system administration support with these Microsoft Server technologies: Windows Servers 2012/16/19
• Must have on-site & remote Executive white glove support
• Must have MDM/EMM support experience
• Must have Corporate MacOS/MacBook support experience
• Must have VDI support experience
Supervisory Requirements: WILL THIS POSITION SUPERVISE, OR NO?
No
Requirements: EDUCATION AND EXPERIENCE
• Bachelor's degree preferred with at least 2-years of Corporate Desktop Support and extensive knowledge of Corporate Systems Administrator, or the equivalent combination of education and/or experience
• Must to have strong speaking and writing skills
• Must be able to travel within US up to 10% of work time
• Linux experience is a plus
*Bilingual Korean Required
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate - measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions' largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
Sr. Tech Support
General Description: POSITION SUMMARY
N/A
Essential Responsibilities: MAIN TASKS AND DUTIES
Responsibilities:
• Provide solution administration support for the Windows server systems in a multi-platform environment
• Provide on-site VIP Support for Executives including 10+ Corporate Executives from HQ
• Extensive off-hour VIP Support and other urgent cases
• Working as technical support analyst II between tier 2 and the systems/network team
• Experience in AD migration, Federation middle level
• Experience with SCCM on Image deployment, SCEP, and Deployment on Windows, Mac, and Linux
• Provide guidance on the utilization of the Windows Operating System to Tier 1
• High-level troubleshooting technique on AD, Events, Systems, Application, and Security layers
• Server-side entry-level skills on Windows Updates, GPO management, PowerShell, Batch, and VBScript
• Server Hardware, Storage, and Backup technology knowledge
• Manage in-house security solution management
Must Have the Following Competencies: SKILL AND TASKS REQUIRED
Requirements/Qualifications:
- Must have a PowerShell Script experience at Corporation Level
o Active Directory Users and Computers
o Active Directory Services
o Domain Group Policy Experience
o Domain Name System (DNS) Server
• Provide system administration support with these Microsoft Server technologies: Windows Servers 2012/16/19
• Must have on-site & remote Executive white glove support
• Must have MDM/EMM support experience
• Must have Corporate MacOS/MacBook support experience
• Must have VDI support experience
Supervisory Requirements: WILL THIS POSITION SUPERVISE, OR NO?
No
Requirements: EDUCATION AND EXPERIENCE
• Bachelor's degree preferred with at least 2-years of Corporate Desktop Support and extensive knowledge of Corporate Systems Administrator, or the equivalent combination of education and/or experience
• Must to have strong speaking and writing skills
• Must be able to travel within US up to 10% of work time
• Linux experience is a plus
*Bilingual Korean Required
Source : BTI Solutions
