Sr Technical Support Engineer - TEKsystems

Top Skills' Details

• 5 years of desktop support experience

• Advanced experience with Windows OS and Mac OS X administration related to automated software delivery, patch management and Operating System imaging.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, MIS, or a related field

• 1-3 years of executive/VIP support experience

• Past experience in a University or highly-decentralized corporate environment in planning and implementation of large, multi-divisional product launches.

Description:

Supports users ensuring successful installation and on-going use of workplace endpoint technology within complex environments. Evaluates new technologies within existing environments. Manages medium to large projects, working closely with peers and users to deliver optimum service. Contributes to defining and implementing policies, procedures, and standards and ensures their conformance with information systems goals and procedures. Monitors and troubleshoots complex technical problems utilizing hardware and software testing tools and techniques. Provides leadership as technical resource to users and team.

Specific Responsibilities:

Strategic Planning

• Recommends, plans, and implements workplace endpoint technology initiatives.

Administration

• Manages and coordinates projects collaboratively with internal/external clients utilizing the IT unit's systems to meet specific client goals.
• Creates project plans, testing, implementation, and evaluation of system.

Development

• Coordinates projects partnering with users to deliver optimum service in regard to installation and maintenance of workplace endpoint technology.
• Tests, implements, and evaluates systems and service results.
• Coordinates and processes application upgrades, security patching, platform software updates as necessary.
• Leverages endpoint management technology to build shared software packages, images and policy management.
• Creates endpoint management scripts, packages, and ad hoc reporting.

Performance

• Provides an advanced level of troubleshooting support in response to complex problems, questions and inquiries that have been escalated by junior staff.

Supervises

• Coach and mentor staff

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.