Sr Technical Support Engineer (Semiconductor) - Canon Solutions America

Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for onsite installations, repairs and maintenance of photolithography semiconductor equipment primarily in Hillsboro Oregon. You will receive training in Austin, Texas, Hillsboro, Oregon, or Japan for a period of 1-3 months.

This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Your Impact

• Check and maintain equipment within factory standard specifications of system equipment.
• Instruct customers in the operation and maintenance of the system equipment.
• Serve as company liaison with customer on matters for assigned projects (i.e. installations and major component replacements).
• Perform complex repair maintenance or unit replacement according to factory procedures independently and with others.
• Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations.
• IAdentify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance.
• Maintain accurate documentation of activity and provide periodic reports.
• Conduct training for customer personnel ensuring proficiency of service and operations.
• Work with other technicians in the field to troubleshoot and service equipment.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19 

• Requires a Bachelor’s Degree in electrical or mechanical engineering or equivalent experience (i.e. technical training, military training or technical school) plus 5 years of related experience
• Experience or knowledge in optical, lasers, softwre, robotics, precision mechanical skills or chemicals is required
• Knowledge of Linux operating system is preferred for operating and troubleshooting the system
• Hands on mechanical skills required
• Hands on experience with electronic testing tools required
• Able to work on equipment alone and work with other engineers as a team player under challenging situations
• Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are plus
• Excellent trouble shooting skills, verbal and written communication skills
• Customer support experience is a plus
• Must be able to travel and work flexible schedules
• Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses)
• May require domestic travel (valid drivers license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.
• Position requires continuous physical effort; intermittent and long-term work cycles; standing, walking, sitting, repetitive motion, and lifting up to 25 pounds unassisted. Lifting more than 25 lbs requires additional help. Employee may be required to work at a computer terminal for long periods of time. Employee will be able to hear and understand speech at normal levels and on the telephone. Position requires effective communication skills, verbal and written form. Mental alertness is a must. Employee is required to demonstrate continued knowledge of Haz/Com regulations and requirements. Must be able to work in a cleanroom environment, this includes wearing protective clothing. Employee may be exposed to atmospheric conditions, such as: dust, fumes, noise and varying temperatures (to within OSHA standards).
• Domestic and International travel may be required.

The company will not pursue or support visa sponsorship for this position.

We are providing the anticipated salary range for this role: $92,210 - 138,080

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. 

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• Free morning coffee
• Dress for Your Day” attire program
• Casual dress (including jeans!) is welcome
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. 

All applicants must reside in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.