Sr. Telecommunications Engineer - 1-800-Flowers Family of Brands

We are open to candidates based in the following markets:


* Jericho, NY
* Medford, OR
* Chicago, IL
* Columbus, OH
* Atlanta, GA


* Provide guidance to the team and technical guidance to IT leadership.
* Perform technical evaluations of systems and projects.
* Address, propose, design software solutions to address complex business telecommunication needs.
* Installing, configuring, and maintaining telecom call center systems and software, such as IVR, ACD, CTI, CRM, etc.
* Troubleshooting and resolving complex issues related to telecom call center operations, performance, and security.
* Designing and implementing enhancements and upgrades to improve telecom call center functionality and efficiency.
* Prepare technical and procedural documentation.
* Provide technical guidance and support to colleagues.
* Collaborating with internal and external stakeholders to ensure customer satisfaction and quality standards.
* Review coding, testing, and documentation of software.
* Apply modern principles, methods and tools to business initiatives and capabilities.
* Optimize systems in compliance with the required performance.


* Ensure minimal cost and promote simplification
* Prepare functional analysis.
* Implement detailed engineering projects (examples: layout installation, configuration, support...)
* Support and assist Telecommunications and Service Desk staff as required.
* Provide management with daily, weekly and monthly metrics



The expected salary for this position is $85,000-$110,000 annually. The actual compensation will be determined by experience and other factors permitted by law.





Minimum of 5 years’ experience in managing Telecommunications Systems Administration. Proficient knowledge of telecom call center technologies, protocols, and standards, such as SIP, VoIP, RTP, TCP/IP, etc. Must have both hardware and software support experience. Must have strong written and verbal communication skills. Must demonstrate ability to collaborate and contribute as a strong team member, build solid relationships with team members; proactively seek guidance, clarification, and feedback. Experience with Microsoft Teams Voice, Jira, Genesys, Cloud based Call Center, Python and other scripting languages.



Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled