Sr. UX Writer, Product Content Design - NinjaTrader
Chicago, IL
About the Job
JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD
Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're on a mission to empower traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.
Our growth story is nothing short of exhilarating. Over the last 20 years, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. In the last 5 years alone, our user base has grown by 400% to over 2 million users and we have become the number one rated futures brokerage worldwide.
But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.
So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.
Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.
Do you have a passion for storytelling and a knack for translating complex information into engaging and accessible content?
We are seeking a Senior UX Writer who can help us shape the narrative of our innovative trading products — you thrive on understanding technical software products and find excitement in the fast-paced world of financial markets, and preferably futures trading. You will play a vital role in enhancing user engagement and the customer understanding of our futures trading platform by developing clear, compelling content. Your work will empower our traders to fully engage with our cutting-edge tools and services.
What you'll do:
- Write user-centric content to help the users easily navigate, understand, and make decisions to solve their problems
- Closely collaborate with design, research, PM, and data partners to understand user problems deeply. Craft content that simplifies complex concepts into approachable and actionable experiences
- Establish and streamline content creation, testing, review, feedback, and approval processes to fit closely with the product development process
- Develop UX writing guidelines specific to digital product experiences, building it on the current Marketing team's writing guidelines. Prioritize consistent voice and tone across the user journeys and ensure cohesion across offerings
- Incorporate and implement content research to ensure resonance and understanding for our users. Iterate and optimize based on user feedback, performance metrics, and industry trends. Be an expert in user needs, goals, and behaviors
- Provide leadership, direction, and mentorship to team members and educate cross-functional partners on the role of UX writing and content strategy throughout the product development process
- Be part of a team, organization and culture that is user-focused and product-driven, with a focus on research and client-feedback
What you'll need:
- 5+ years of experience writing content for complex software products, preferably in fintech or a related industry
- A robust portfolio, demonstrating a range of styles across multichannel products, backed by research informed decisions
- Proven ability to distill complex technical concepts into easy-to-understand content
- Deep understanding of UX principles and user-centered content strategies
- Knowledge of SEO best practices and how to apply them to product content
- Adaptable, empathetic and solution-oriented
- Strong leader and collaborator—can confidently work with and clearly communicate with leads, directors, and above
- Self-starter: ability to effectively prioritize and manage projects to meet deliverables within agreed timeframes
Our Core Benefits Include:
- Hybrid Schedule with Extra Remote Flexibility (Totalling over 55% remote time)
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
- Flexible Spending Accounts for Transit and Parking
- Gym Membership
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.