SREC Operations Analyst - Bradsby Group

SREC Operations Analyst

Location: Remote within U.S.

The position is a customer and partner facing role focusing on customer service and support. This is an opportunity to gain experience in the solar energy industry at a growing company. The role will work closely with the origination team and play a role in new market expansion and support customer onboarding for the company. Analysts are responsible for managing the customer experience Group for solar contracts with residential and commercial system owners. Workflow includes managing system registrations across different environmental commodity markets, managing inbound and outbound communications via both phone and email, and managing new customer onboarding. 

Key Responsibilities:

• Lead installer onboarding process
• Create a positive service experience in every client interaction
• Efficiently and effectively communicate with customers via phone and email
• Monitor incoming emails using proprietary platform
• Resolve customer complaints
• Manage new customer onboarding including submitting SREC registrations and applications in applicable systems (GATS, WREGIS, ETC)
• Track customer registrations and follow up with the appropriate parties to collect missing information or documents

Requirements:

• At least 1+ year of customer service, or call center experience
• Strong interest in the solar industry and decarbonization
• Ability to be on the phone for up to 6 hours per day
• Excellent verbal and written communication skills with a proactive, can-do attitude and lots of enthusiasm
• Problem-solving and troubleshooting
• Google Certification preferred
• Ability to adapt to changes in processes as directed from outside state and regulatory authorities
• Proficiency in Hubspot or similar CRM software advantageous
• Bachelor’s degree preferred

• If interested, please apply here and send resume to Jordyn at jpillatzke@bradsbygroup.com.