Staff Business Systems Architect - Spring Health

Reporting to the Senior Manager of IT Systems Engineering and partnering closely with internal teams such as Finance, People, and Sales, the Enterprise Systems Architect will lead the strategic design, development, and oversight of Spring Health's enterprise integration architecture. This role combines project and stakeholder management with technical leadership, driving system integrations and process automation to improve business functions and operational efficiencies across departments. The Architect will oversee system integrations (including Salesforce, backend systems, and middleware solutions), ensuring scalability, security, and alignment with long-term business goals.

What you'll be doing:

• Lead the design and management of enterprise-wide integration architecture, ensuring platforms like Salesforce, backend systems, and third-party tools are fully integrated and scalable to support business growth.
• Own the architecture for Order-to-Cash (OTC) while also driving broader integrations across multiple systems, ensuring seamless data flow and operational efficiency across the organization.
• Drive enterprise-wide automation initiatives, streamlining processes and reducing manual workflows to increase operational efficiency and improve agility.
• Provide architectural leadership, making strategic decisions on integration models (point-to-point, bus, hybrid) to align with business objectives and ensure future scalability.
• Oversee backend system integrations and middleware solutions, ensuring data consistency, operational efficiency, and a unified data architecture.
• Manage relationships with vendors and contractors, ensuring their work aligns with technical standards and business goals while negotiating contracts to meet strategic objectives.
• Establish and enforce SDLC and change management processes, ensuring that all system updates are compliant, fully documented, and align with both technical and business requirements.
• Regularly review integration flows to maintain data integrity and ensure compliance with business rules and regulatory standards, including HIPAA, GDPR, SOC II, HITRUST,Collaborate closely with internal teams such as Finance, People, and Sales to implement system improvements, drive process automation, and support cross-departmental integrations.
• Shape the long-term integration strategy for Spring Health, ensuring the architecture evolves with the company's growth and technological advancements.

What success looks like in this role:

• Seamlessly deliver system integrations and automations that reduce manual processes by at least 20% and enhance cross-departmental collaboration.
• Systems using integrations, such as billing, invoicing, and reporting, are able to do so with near 100% accuracy.
• Successfully manage large-scale integration projects that align with Spring Health's business objectives, ensuring they are secure, scalable, and compliant with regulations.
• Strong relationships with internal teams (Finance, Sales, Engineering) to ensure integrations and automations align with business goals and are adopted effectively.
• Completion of integration projects within expected timelines and budgets, meeting all technical requirements while satisfying business stakeholders.
• Establish robust governance over system enhancements, improving operational efficiency while maintaining compliance with security and privacy regulations.
• Proactively build strong relationships with internal stakeholders, ensuring their business systems are continuously optimized for both performance and compliance.
• Implement a long-term integration strategy that supports scalability and aligns with Spring Health's future technological needs.

What we expect from you:

• 7+ years of experience in integration architecture, with expertise in Salesforce and backend system integrations as well as knowledge of various integration strategies (e.g., point-to-point, bus, hybrid).
• Proven experience leading cross-platform integration efforts, including the Order-to-Cash (OTC) process, while overseeing broader enterprise-level integrations.
• Strong understanding of SDLC, change management, and compliance frameworks (SOX-404, HIPAA, GDPR, SOC II).
• Ability to analyze business requirements, design and configure recommended solutions, and communicate technical solutions to a range of stakeholders.
• Ability to collaborate effectively across multiple departments, including Finance, Sales, People, and Engineering, to drive both specific and enterprise-wide process automation.
• Willingness to "roll up the sleeves" and be hands on with technical designs and implementations as needed.
• Excellent verbal and written communication skills.
• Familiarity with enterprise-grade systems (e.g., Okta, Salesforce, Zendesk) and cloud platforms like AWS or Azure.
• Experience with middleware and low/no-code platforms (e.g., Okta Workflows, Zapier) for system integrations and workflow automations.

The target base salary range for this position is $200,800-$245,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health:Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medicalaccount which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access toGympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you'll be awarded afourweek, fullypaid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using theRadford Global Compensation Databasefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.