Staff Customer Engineer - Enterprise Compute - Qualcomm

**Company:** Qualcomm Technologies, Inc. **Job Area:** Engineering Group, Engineering Group > Software Applications Engineering **General Summary:** Qualcomm's Customer Engineering Group supports customers with all aspects of embedded software and systems development. This includes supporting customers with designs, training, debugging, tuning, optimizing, and integrating software. Engineers engage with customers all the way from concept to launch of their product. Candidate will assimilate onto an existing project, understand S/W driver architecture, read/write technical specifications/requirements, demonstrate strong analytical and problem-solving abilities, and work closely with external customers to customize and launch their new products. In Compute organization, you will have the opportunity to work on cutting edge technology on ARM architecture. You will see first-hand how your work is instrumental in commercializing next generation laptops, tablets, computing devices. You will have the opportunity to be part of the new Windows on ARM Compute Product line and distinguish yourself by contributing to state-of-the-art technology.? In this position you will be responsible for assisting enterprise customers with WoS compute product commercialization and support enterprise needs for a timely, faster, and smooth product evaluation. You will have the opportunity to show your strong customer support skills by resolving enterprise issues on WoS platform and applications. **Job Responsibilities:** + Support ISV's and WOS (Windows on Snapdragon) customers with providing technical guidance on product features & enable them to adopt quickly. + Support testing/reproducing/analyzing and resolving technical issues with WOS products around Peripheral's, Connectivity, system Stability, performance, and multimedia. This includes working with technology teams to provide a complete solution and/or solutions to the issues in timely manner. + Support setup complex end to end infrastructure to test applications. Develop end to end test plans to test complex applications mimicking customer setups. Develop plans for application compatibility, performance testing. + Support reproducing and debugging standalone app issues and applications involving complex infrastructure. Engage with internal teams, ISV's and customers to resolve issues in timely manner. + Performs root cause analyses & debugs issues on customer software/hardware systems. + Supports in test development and execution activities on new OEM hardware. This including end to end testing and troubleshooting end to end issues. + Engage with customers to understand their design requirements, provide training, publish documents. + Interact with (SME) Subject Matter Experts to ensure the quality and accuracy of new features. + Designs, develops, troubleshoots, and debugs software programs/applications for enhancements and new products. + Develop tools and applications on Qualcomm platform that help debug and trouble shoot issues. + Preforming validation to make sure the platform compliance with interoperability with peripherals and applications. **Skills, Knowledge, & Expertise:** + Strong knowledge of networks, Cloud, Databases, and webservers. Skilled in trouble shooting network issues. + Application development, debugging, testing with C/C++ & familiarity with embedded system software. + Experience with working and debugging issues in Window11 environment and tools preferred. + Software design/debugging techniques, problem solving, and documentation skills. + Experience with UEFI architecture and development (PEI, DXE, UEFI). + Debugging with tools such as WinDbg, JTAG, Trace32,?or GDB. + Familiarity with Windows OS such as Windows drivers development or Windows debugging, or familiarity with Windows command lines tools such as PowerShell. + Strong knowledge of C/C++ programming. Experience on embedded HLOS & networking a plus. **Minimum Qualifications:** - Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience. - 2+ years of experience with Programming Language such as C, C++, Java, Python, etc. - 1+ year of experience with debugging techniques. **Preferred Qualifications:** - Master's Degree in Engineering, Information Systems, Computer Science, or related field. - 6+ years of Software Applications Engineering, Software Development experience, or related work experience. - 1+ year of work experience in a role requiring interaction with leadership. - Experience in a customer-facing role. Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hr\_public\_article\_view&sysparm\_article=KB0039028) . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. **To all Staffing and Recruiting Agencies** : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. **EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.** Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. **Pay range:** $140,000.00 - $210,000.00 The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer! If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) . EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification