Staff Engagement Specialist - Winter 2024 - 25 - Deer Valley Resort

Please note, this position is located at Deer Valley Resort in Park City, UT.

Seasonal (Seasonal)

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION:

The Human Resources Specialist supports the implementation of impactful people programs and initiatives which create a culture where employees feel valued, motivated and committed to the success of Deer Valley. This position's primary focus is the coordination of staff events, recognition/rewards and communications during winter seasons. This position will also serve as backup to the Staff Engagement Manager.

RESPONSIBILITIES:

Staff Relations:

• Always maintain an absolute discrete level of confidentiality. Evaluate information that is brought to your attention on a "needs to know" basis.

• Assists the Staff Engagement Manager with staff relations issues including inquiries, documentation, staff mediation and conflict resolution in both English and Spanish (if skill set available).

• Responsible for responding to both routine and non-routine staff relations inquiries.

• Intakes and escalates staff complaints that require investigation to the appropriate HR Manager/Director/VP.

• Maintains detailed records of all staff issues with follow up plan to be shared with the Staff Engagement Manager. Develop documentation in response to an employment-related issue, charge or claim.

• Conducts the exit interview process to identify reasons for staff voluntary terminations, collects data on termination reasons.

• In-depth knowledge of Deer Valley Resort policies and Staff Handbook information.

• Supports staff compliance through knowledge of Deer Valley policies and state and federal employment laws and regulations.

• Works with the entire human resources team to support all aspects of the human resources function as needed.

Staff Engagement:

• Monitors and reviews staff suggestions and comments. Forwards suggestions to the appropriate resort representatives and follows up with staff.

• Supports a strong culture and staff engagement through the coordination of staff events, and the recognition and rewards program.

• Collaborates with HR Front Desk to distribute staff rewards.

Events:

• Coordinates all aspects of staff functions upon the direction of the Staff Engagement Manager.

• Assists the Staff Engagement Manager with budget related items including but not limited to researching and estimating costs associated with staff events and rewards.

Administrative:

• Assists the Staff Engagement Manager with inventory management of promotional items dedicated for staff rewards. Research future sources of industry and community discounts.

• Assists with administrative/clerical HR functions as assigned by the Staff Engagement Manager including but not limited to editing projects, updating correspondences, managing work records and other.

• Flexible to perform various projects as assigned and work a variety of hours as the business demands, including evenings, nights, weekends and holidays.

• Other duties as assigned.

QUALIFICATIONS:

This position requires a dependable, flexible, "team-oriented" person. Must possess strong communication and organizational skills as well as the following:

• 1-3 years of Human Resources related experience

• Ability to manage sensitive situations discreetly

• Be extremely organized with an acute attention to detail

• Possess ability to positively interact with a variety of personalities including guests, vendors and all Deer Valley staff

• A team player, who values individuals' opinions, treats everyone with courtesy and respect

• Excellent communication, organizational, and interpersonal skills

• Proficient in computer skills including Microsoft Office suite and app-based systems

• Committed to providing outstanding guest service

• Able to work fluidly with a variety of personalities in multiple departments, effectively collaborate with staff at all levels

• Exceptional listener, able to handle ambiguity, changing priorities and use good judgment in stressful situations

• Nurture and promote Deer Valley Resorts values, culture and brand across all company lines

EDUCATION REQUIREMENTS:

• High school diploma or GED equivalent, required

• College graduate, preferred

DATES OF EMPLOYMENT:

• 10/01/2024 - 04/20/2025

PAY RATE:

• Pay: $21.00 per hour

Deer Valley Resort is an Equal Opportunity Employer.