Staff Engineer, Now on Now solutions at ServiceNow

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work
Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work
But this is just the beginning of our journey
Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionAbout Digital Technology:We’re not yesterday’s IT department, we're Digital Technology
The world around us keeps changing and so do we
We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century
And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. Role:In this role, you get to blend the platform and DT(IT) solutions
You will be able to leverage the NOW products and platform capabilities to built robust and scalable solutions for all infrastructure related services such as Observability, Infrastructure, End user services to pave way towards self-healing infrastructure.What you get to do in this role:Architect and design platform solutions for Infrastructure and End User servicesBe the technical solution engineer for development projectsBe the liaison between Operations and NOW product development teamsDesign, develop flow diagrams for all ITxM workflowsTranslate business requirements into technical solutionsWork with Now on Now team and develop Now on Now content for operationsOversee projects for operations and identify opportunities for Now on Now use casesBe the advocate and identify areas of improvement for platform adoption and provide feedback to products from a practitioner perspective.Represent operations in ARB from a NOW platform standpointBe the advocate and speaker for NoN customer presentations for operations Develop content and write up for NoN success stories for operationsQualificationsTo be successful in this role you have:6+ years of strong infrastructure background and experienceServiceNow product and platform experience is a mustExperience in server and endpoint operating systemsExperience in security solutions such as Zscaler, Crowdstrike, PKI infrastructure etc;Observability tooling experience#DTjobsNot sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!For positions in this location, we offer a base pay of $123,800 - $216,500, plus equity (when applicable), variable/incentive compensation and benefits
Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location
We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork Personas We approach our distributed world of work with flexibility and trust
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work
Learn more here.Equal Opportunity Employer ServiceNow is an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S
Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune
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Used under license. SummaryType: Full-timeFunction: Information TechnologyExperience level: Not ApplicableIndustry: Information Technology And Services