Staff Engineer, Telecom - Sirius XM

Who We Are:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

SiriusXM Connect  (SiriusXM CV) is a leading provider of connected services to vehicle manufacturers, delivering one of the most broadly adopted connected vehicle platforms in North America for the last 25 years. Named the 2020 Company of the Year in the Telematics Industry by Frost & Sullivan, we provide safety, security, and convenience services to millions of vehicle owners across major automotive brands. Our teams are continuously working to develop leading-edge technology that can not only add convenience to the daily lives of so many drivers across the country but our advancements in safety and security could also help save their lives.

How you’ll make an impact:

We’re looking for a Staff Telecom Engineer who combines an engineering mindset with practical experience to drive strategic alignment between Genesys Cloud and our business objectives. Your role will be pivotal in accelerating value delivery and optimizing our telecom solutions in line with customer needs and organizational goals. This position will be either hybrid (2 days in the office) or fully remote, to be determined at hire.

What you’ll do:

As a Staff Telecom Engineer, you will be responsible for designing, configuring, implementing, and supporting SiriusXM Connects Genesys Cloud solutions. This encompasses a broad range of responsibilities, including:

• System Design & Implementation: Develop and manage solutions involving Queuing/Routing, PBX, Outbound Dialer Campaigns, Omni-Channel architecture, Call Recording, SBC, VoIP/SIP Endpoints, Workforce Management (WFM), Conversational Flows using Genesys Cloud Architect, SuccessKPI, and Genesys Cloud App Foundry.
• Technical Leadership: Provide expert guidance to the SiriusXM Connect team and engage with various levels of IT leadership and business stakeholders.
• Advanced Technical Support: Deliver high-level support, including design, configuration, troubleshooting, and problem management. Collaborate with vendors and cross-functional teams on contact center applications.
• Strategic Collaboration: Work closely with customers and internal partners throughout the project lifecycle, offering platform configuration guidance and best practices.
• Solution Crafting: Lead efforts to develop and propose solutions that demonstrate how Genesys can address critical business challenges and bring significant value.
• Technical Demonstrations: Present complex Genesys technical solutions to diverse audiences within customer organizations.
• Risk Management: Identify project risks and develop mitigation strategies.

What you'll need:

• Certifications: Genesys Engage and Genesys Cloud certifications.
• Experience: 7+ years of experience in Contact Center technologies with focus on implementing or administering Genesys Cloud and related platforms (e.g., Pure Connect, Pure Engage, Interaction Center).
• Technical Expertise: Demonstrated experience in migrating complex telephony platforms to Genesys Cloud and addressing intricate technical issues. Skilled in working with Session Border Controllers and managing interactions with carriers.
• Educational Background: Bachelor’s degree in Telecommunication, Computer Engineering, Computer Science, Computer Technology, or a related field, or equivalent professional experience.
• Problem-Solving Skills: Strong ability to troubleshoot complex configurations and create innovative IVR solutions.
• Leadership: Experience leading a highly technical team while effectively communicating with other teams, product managers, and executives.
• Advanced Degree: An advanced degree in Telecommunication, Computer Engineering, Computer Science, Computer Technology, or a closely related field.
• Experience with Emergency Services: Administration of telephony systems related to Emergency Services delivery.
• Data Analysis: Experience in analyzing telephony CDR data, including skills in scripting, dashboard creation, and compliance reporting.
• CI/CD: Experience with deploying Genesys Cloud components utilizing the Continuous Integration/Continuous Deployment methodology.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.