Staff Product Designer - Charlie Health
New York City, NY
About the Job
Why Charlie Health?
We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
About the Role
We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
We're looking for a Staff Designer to join our Practice Management team to help reimagine and bring to life a best-in-class experience for Clinician onboarding, scheduling, and session management.
Responsibilities
- Partner with Engineering, Product Management, Clinical, and Operations leaders to define product vision, direction, and strategy that spans multiple products and devices.
- Set and raise the quality bar for design and influence through your mastery of craft and problem solving skills.
- Approach problems critically, help refine statements of the problems, and show breadth in exploring how we might solve them
- Present and effectively communicate the design and product vision; drive design decisions with data and insights
- Lead the process, end-to-end: discovery, problem definition, ideation, prototyping, and experimentation through to launch.
- Lead user research to uncover customer problems, needs, and product opportunities.
- Lead co-creation workshops with your product team, designers, and stakeholders.
- Prototype, validate, and deliver elegant, on-brand solutions to complex problems.
- Support, mentor, and provide radically candid feedback to team members.
- Contribute to our internal design processes, practices, team culture, and design system.
Requirements
- You have a minimum of 7 years of work experience in Product Design for tech/software products, preferably in Mental Health, Telehealth, or Workforce Management.
- You have experience envisioning and delivering 0-1 experiences at category defining companies
- You have experience defining customer journeys that span multiple products and devices
- You are a systems thinker with a proven ability to solve complex UX problems and product strategy skills to deliver quality design solutions.
- You have a deep understanding of how qualitative and quantitative research informs product and design decisions.
- You are a strong communicator and storyteller, communicating concepts and ideas in different formats depending on the need, and revise your approach.
- You set high standards for yourself and others and are able to help others meet these with a growth mindset.
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Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The expected base pay for this role will be between $165,000 - $195,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits.
- You have a bias for taking initiative and ownership of work, filling in the blanks when encountered by ambiguity
- You're skilled with user research (with a deep understanding of how qualitative and quantitative research informs product and design decisions), front end coding, project management, product discovery, and UX writing a plus
- You possess a track record of making technical decisions that are best at that given point in time and comfort with making decisions with incomplete information
- You're an expert with the tools of the trade, and have experience contributing to token-based design system
Our Values
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don't give up
- Our clients don't give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
