Staff Site Reliability Engineer - Crisis Text Line

Why you should join our team: 

• Our work is transforming the way people in pain access support at their fingertips
• Our work is innovative in the crisis response space
• Our dynamic, fun, and diverse culture
• Our meaningful cause, led by empathy and innovation
• Our strong values at the center of all we do
• Our commitment to diversity, equity and inclusion
• Our commitment to engagement and belonging
• Our commitment to our employees and their holistic wellbeing
• Our  value of work/life balance
• Our growth mindset and prioritize professional development
• Our leaders who truly care

What you'll be doing:

As a Staff Site Reliability Engineer (SRE), reporting to the Senior Engineering Manager of SRE/Infrastructure, you will be a key technical leader ensuring the reliability, scalability, and security of our platform. In this role, you will play a strategic part in architecting, building, and maintaining the tooling that empowers our software engineering teams and managing the infrastructure that supports our staff and volunteers in delivering the Crisis Text Line service. You will collaborate closely with developers to drive performance optimization, implement best practices, and ensure a secure environment. With a significant focus on enhancing engineer productivity through automation and streamlined workflows, you'll directly contribute to our mission of supporting texters, volunteers, and staff. This position requires extensive experience in infrastructure management, automation, and Site Reliability Engineering (SRE) practices.

Responsibilities:

• Assisting to lead and mentor a team of 5 SREs, fostering a collaborative and innovative work environment.
• Working closely with the 3 staff in TechOps/Security on enforcement of security best practices across the infrastructure and development processes.
• Design, implement, and maintain our highly available and scalable AWS infrastructure that powers our service.
• Collaborate with developers to optimize application performance and reliability.
• Develop and maintain monitoring, logging, and alerting systems to ensure system health and performance.
• Automate repetitive tasks and processes to improve efficiency and reduce manual intervention.
• Respond to and resolve incidents, minimizing downtime and ensuring quick recovery.
• Support and encourage a diversity of backgrounds, voices, and perspectives on the engineering team
• Proactively communicate expectations, progress, and issues to engineers, product managers, and other colleagues with clarity and kindness, delivering and receiving feedback respectfully 
• Spread knowledge, provide mentorship, and promote technical best practices
• Learn both independently and from your colleagues, stretch yourself, and grow as an engineer and teammate
• Write and review high-quality, easy-to-read, and testable code that follows best practices
• Manage  time successfully by focusing on priorities, delivering on deadlines, and asking for help when stuck
• Providing engineering input and estimating work both during refinement and architecture design.
• Participate in retrospectives and post-mortems to improve our processes and operations
• Conduct regular security audits and vulnerability assessments, addressing any identified issues.
• Stay up-to-date with industry trends and emerging technologies, recommending and implementing improvements as needed.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field (Master's degree preferred). 
• Proven experience as a Staff SRE or in a similar SRE role, with experience in observability and chose engineering. strong focus on infrastructure and DevOps in a software delivery capacity.
• Experience maintaining the reliability of online SaaS/PaaS with a 7/24 schedule.
• Proficiency in AWS and infrastructure as code (e.g., Terraform, CloudFormation).
• Strong scripting and automation skills (e.g., Python) and in-depth knowledge of containerization and orchestration (e.g., Docker, Kubernetes).
• Proven experience in implementing CI/CD pipelines and tools (GIthub Actions) and observability tools (Datadog).
• A commitment to ethical practices, data privacy, and security.
• Solid understanding of network protocols, security principles, and best practices.
• Excellent problem-solving skills and the ability to work under pressure, with strong communication skills to collaborate effectively with cross-functional teams.
• Ability to learn quickly and manage your time successfully by focusing on priorities, delivering on deadlines, and asking for help when needed.
• Strong communication skills, with the ability to collaborate effectively with cross-functional teams.
• Demonstrates an understanding of essential computer science principles and how to apply them to solve problems. This including basic data structures, control structures and functions

Preferred Qualifications:

• Master's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Experience implementing Failure Injection / Chaos Engineering practices.
• Cloud Solution Architect certifications or completed training (e.g. AWS Cloud Practitioner Essentials and/or AWS Certified Solutions Architect - Associate) GCP or Azure.
• Strong experience with AWS Solution Architecture across Next.js, Go, PHP APIs, GraphQL, Databricks, and AI/ML workloads.
• Knowledge of compliance and regulatory standards (e.g., GDPR, HIPAA, ISO 27001, SOC2, etc.).
• Experience in a non-profit or mission-driven organization.

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

The full salary range for this position, across all United States geographies, is $135,520 - $178,060 per year. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.

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