Staff Software Engineer - Incident Management at PagerDuty

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!PagerDuty is seeking a Staff Software Engineer to join our Incident Management team
As a staff software engineer in our core product, you will be responsible for owning critical services within the PagerDuty product, and delivering innovative product features through continuous interaction across the Operations Cloud
This is an exciting opportunity to work alongside a high-performing team focused on having a major impact on incident lifecycle management at PagerDuty
The ideal candidate will have a strong full stack background and experience with distributed systems. PagerDuty is a flexible, hybrid workplace
We embrace and encourage in-person working as an integral part of our culture
Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.This role is expected to come into our Atlanta office 1 time per month, so you can thrive in your new role and fully embrace being a Dutonian!Key Responsibilities From day one, you’ll be designing, coding, testing and shipping front-end interfaces, APIs, or backend applications and microservices that ensure we deliver secure, highly reliable and scalable solutions to our customers.Work closely with product managers, designers, and other stakeholders to gather requirements, prioritize tasks, and deliver features on time and within scope.Be a mentor for colleagues and help promote knowledge-sharingYou will utilize best practices in software engineering to architect, code, test, and deploy high-quality solutions that meet customer requirements and adhere to internal standards.Participate in your team’s on-call rotation, triaging and addressing production issues as they arise.Conduct thorough testing and debugging to identify and resolve issues, ensuring the stability and performance of integrated solutions.Participate in code reviews, knowledge-sharing sessions, and continuous improvement initiatives to foster a collaborative and innovative team environment.Use your analytical skills to clarify questions, share your approach, and collaborate with your team to build and test elegant solutions.Basic Qualifications:12+ years of full-stack experience with modern programming languagesSaaS experience (B2B preferred)Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerationsExperience with any of the modern UI frameworks like ReactAdvanced knowledge experience working with relational databases including development, troubleshooting and performance optimizationExperience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecturePreferred Qualifications:Experience building highly scalable products or platforms Strong business acumenStrong experience with AWS or other IaaS platformsYou are empathetic - you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcomeThe base salary range for this position is 176,000 - 281,000 USD
This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location
The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position
Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds
Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto
We offer a hybrid, flexible workplace
We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board
You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.Champion the Customer | Put users first to design great products and experiences.Run Together | Build strong teams that amplify our impact on users.Take the Lead | Disrupt and invent to be the first choice for users.Ack + Own | Take ownership and action to deliver more efficiently to users. Bring Your Self | Bring your best self to build empathy and trust with users.What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones
As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations
Learn more, including country-specific offerings, on our benefits site.Your package may include:Competitive salaryComprehensive benefits package from day oneFlexible work arrangementsGenerous paid vacation timePaid holidays and sick leaveDutonian Wellness Days - scheduled company-wide paid days off in addition to PTOCompany equity*ESPP (Employee Stock Purchase Program)*Retirement or pension plan*Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and rechargePaid volunteer time off - 20 hours per yearCompany-wide hack weeksMental wellness programs*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc
(NYSE:PD) is a global leader in digital operations management
The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation
Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust
More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation
We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer
PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process
Should you require accommodation, please email and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.