Staff Software Engineer- Merchant Experience Team - Route

We are Route

Buying stuff online can get messy once you hit that "order" button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That's why we created the Route  — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible. 

Route is on a mission to connect the world's commerce. Through our network of millions of Route App users and thousands of merchants, we're making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world's best direct-to-consumer brands to happy, repeat customers.

Since Route launched in 2018, we've been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We're looking for talented people across the ecommerce space to join us on the next steps of this adventure.

Don't just take our word for it! Discover what life at Route has to offer.

The team

The Merchant Experience team is responsible for building a delightful user experience for merchants. Our team is on a mission to delight merchants in every aspect of their journey from discovery to onboarding to being a Route customer, and more. We own a portfolio of products to help merchants such as Route.com, Merchant Portal, and numerous e-commerce platform integrations that empower our merchants to enhance their customer's shopping experience.

We love data and experimentation because they fuel our innovation and drive the evolution of our products.

Our diverse team is our greatest asset, fostering a fun and dynamic environment while tackling various challenges. Animated GIFs on our retro boards are a must!

The opportunity

We are seeking an experienced Staff Full-Stack Developer with a focus on front-end technologies to elevate our systems. You will provide architectural guidance on both existing and new products. A key priority is evolving our merchant dashboard, enabling partners to easily configure Route's multiple products and quickly understand the positive impact we deliver. Route.com, pivotal in acquiring new customers, now aims to leverage A/B testing to better understand customer needs. Additionally, our numerous e-commerce platform integrations are essential for the growth of our expanding mobile user base. You'll collaborate closely with cross-functional teams to identify opportunities for optimization and innovation, ensuring our systems remain robust, scalable, and resilient.

What you'll do

• Designing and implementing user interfaces for the merchant portal, ensuring usability and responsiveness.
• Collaborating with UX/UI designers to create intuitive and visually appealing interfaces.
• Integrating front-end components with back-end services and APIs to enable seamless data exchange.
• Integrating with external systems and APIs to enable functionalities such as product recommendations, package tracking experiences and shipping protection.
• Enhance our integration with popular e-commerce platforms (ie. Shopify, Magento, WooCommerce, BigCommerce)
• Collaborating with cross-functional teams including product managers, designers, and other developers to align on project requirements and priorities.

What we're looking for

• 7+ years as a full-stack developer proficient in JavaScript, HTML, and CSS.
• Extensive experience with React (preferred), Vue.js, or Angular for building complex web applications and SPAs.
• Expertise in state management (Redux, MobX).
• Familiar with CSS-in-JS (Styled Components) or utility-first CSS (Tailwind CSS).
• Experience with e-commerce platform APIs, PHP, and WordPress.
• Strong functional programming skills, Node.js, JavaScript.
• Proficient in cloud technologies, particularly AWS.
• Skilled in IaC tools like Terraform or AWS CloudFormation.
• Experienced in RESTful API development and integration.
• Proficient in unit testing (Jest, Enzyme, React Testing Library).
• Familiar with observability tools (Grafana, Prometheus).

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $170,000 - $180,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route's bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.