Staff Software Engineer - RaptorDB Automation - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow Project RaptorDB, based on Postgres, the world's most advanced open‑source database, acts as a foundational data layer that will allow ServiceNow customers to process massive volumes of transactional data on the Now Platform in real-time to meet the demands of AI‑powered applications. It adds analytical capabilities to meet advanced reporting and data mining needs. This team is building the performance benchmarking system for the RaptorDB database. This technology is critical to shape the roadmap of RaptorDB to ensure customers get the best performance. 

We are looking for an experienced Staff Software Developer who wants to play a key role in building critical tooling for the ServiceNow database. We encourage applicants who have not yet worked in this field but bring strong coding and database skills.  

You will work cross-functionally with database and performance engineers, and with strong ties to product managers and executive management. 

This is your opportunity to contribute to cutting-edge database software used at a massive scale. 

What you get to do in this role:

• ServiceNow has built a highly sophisticated system to imitate production traffic and measure the results. As Software Engineer for performance you will develop this system further. 
• Results from this system are frequently used by C-level executives for strategic decision making 
• Investigate and develop state of the art solutions to software problems of high complexity (concurrency/multi-threading, performance optimization, high throughput) 
• Improve the RaptorDB benchmarking system and its deployment into ServiceNow data centers. 
• Improve the results-reporting mechanisms and visualizations. 
• Analyze results, investigate patterns, and help develop ideas for improvements to the RaptorDB database 
• Help improve CI/CD pipeline development and improve testing infrastructure. 

To be successful in this role you have:

• 6+ years of experience with software development: Java and Python 
• Strong familiarity with SQL in a professional context 
• Knowledge of benchmarking tools and methodologies 
• Basic knowledge of statistical principles 
• Solid knowledge of building tools in Java and Python 
• Understanding of Linux, shell scripting, and Ansible 
• Good knowledge of SQL, knowledge of Postgres, Oracle, SQL Server, or MariaDB is a plus. 
• Solid understanding and experience with agile software development methodologies 
• Experience with CI/CD systems. 
• Strong problem-solving and analytical skills with an aptitude for learning new technologies

Nice to have: 

• Understanding of database performance and effective performance reporting 
• Experience with Performance analysis and/or engineering for performance 
• Experience with infrastructure automation.

WJ24

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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