Staff Systems Engineer, Cloud Infrastructure - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This position reports to Director, Systems Engineering Cloud Advancement Team

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

ServiceNow has been serving customers for 17 years and has built a resilient and robust business, with a solid customer base. The Cloud Infrastructure Systems Engineering team at ServiceNow is looking for help to architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability. We are looking for a skilled Systems Engineer who can help craft the technology and processes needed to sustain ServiceNow’s growth while gaining valuable experience in modern systems and software development. This role is available in our Kirkland, Washington, San Diego, California offices, or applicable remote locations.

What you get to do in this role:

• Support, develop, and maintain software-defined declarative infrastructure, at scale.
• Support build systems, web services, and automation tools that are thoroughly specified, documented, and testable.
• Support, review, build orchestration workflows by leveraging features of the ServiceNow platform.
• Research and implement new open-source and commercial tools, technologies, and methodologies.
• Collaborate with peer teams who have built world-class networking and orchestration solutions.

To be successful in this role you have:

• 6+ years of relevant experience
• Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies; too many to rely solely on others’ knowledge. To succeed you will need to investigate and discover on your own, being self-driven and accountable.
• Is very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Puppet, Ansible, PowerShell, etc.
• Is comfortable with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, Google Cloud, etc.
• Is comfortable designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby
• Has a working understanding of related infrastructure concepts such as IP networking, block, and file storage, load-balancers, etc.
• Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
• Is an excellent oral and written communicator
• Has experience working with Agile software development methodologies (Previous SPRINT/SCRUM experience)
• Has integrity, and honesty and can uphold ServiceNow’s values

While these are not ‘musts’, they are undoubtedly nice-to-have:

• Full time software development experience
• Public cloud experience running production services at scale: (Azure, AWS, GCP, etc.)
• Public cloud experience with on-prem to Hybrid or full Public Cloud native migrations which include: Scoping/planning performance characteristics in the migration to Public Cloud infrastructures (IaaS or IaC)
• Extensive experience with performance monitoring, performance troubleshooting, and performance reporting of Public Cloud services & infrastructure
• Public cloud performance bottleneck troubleshooting, debug experience with control plane issues related to the performance of services or infrastructure running in the Public Cloud (Azure, AWS, GCP, etc.)
• Relevant Azure, AWS or GCP certifications
• Deep experience with Terraform (any provider, but especially Azure)

GCS-23

For positions in the Seattle metro/Kirkland areas, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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