Staff Systems Engineer - HealthEdge Software Inc

**Overview** **Position Overview:** The Principal Systems Engineer is expected to design, maintain and adjust the HealthEdge technical platforms to ensure maximal uptime, performance and compliance thorough monitoring, auditing, and continuous review of performance and security. This role requires a firm understanding and knowledge of governance, risk, and compliance to support the customer base with data driven priorities of outcome. **The Product:** _With GuidingCare,_ our integrated solution suite empowers payers, providers, members, and other stakeholders to collaborate more effectively. When care teams are empowered with next-generation care management solutions, they can improve coordination and communication, increase member engagement, and ultimately help patients better manage their chronic and complex conditions. The GuidingCare solution suite delivers these results, providing to health plans mission-critical workflow solutions that drive superior care and financial outcomes in a value-based, member- and patient- centric ecosystem. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience. **Your Impact:** + Manage the implementation of Infrastructure platform strategy for the organization + Lead the transformation of data driven decisions through metric collection and analysis to partner with cross-functional teams to identify any areas of improvement that can deliver a better user experience with technology + Build and implement necessary solutions to manage and innovate service reliability as part of our continual improvement program + Perform regular review of service offerings to develop business processes as part of our automation journey + Responsible for documentation and configuration scripting for automated deployment + Responsible for disaster recovery testing and scenario planning. Ability to perform when needed in the event of a failure requiring restoration of services + Oversee the diagnosing, troubleshooting, and resolving of hardware, software, or other network and system problems + Responsible for planning, coordinating, and implementing network security measures to protect data, software, and hardware + Responsible for designing a security first program for governance through monitoring, compensating controls, efficacy evaluation, and documentation + Manage the diagnosing of causes of failures and performs corrective or preventive actions to avoid any subsequent failures + Manage performance to identify areas of opportunity for efficiency and growth with modern technologies + Establish and deliver reporting for services regarding performance, health, and capacity to the business + Perform other duties as assigned **What You Bring:** + Bachelor's degree in computer science or related field + Master's Degree preferred + 8-12 years of related work experience + Proven experience in a Leadership role? + Experience with security, monitoring and performance response + Experience with disaster recovery and high availability support + Can you add the technical requirements for this role? Are there specific systems knowledge? + Sense of ownership and responsibility towards problems and solutions? + Advanced problem-solving skills to identify and resolve complex issues in a timely manner? + Familiarity with backup and recovery software and methodologies? + Experience in the healthcare industry preferred? + Ability to direct others and lead work + Ability to be on-call may be requested to work after hours + Understanding of monitoring and auditing tools + Presentation skills for status of projects and state for regular leadership updates _HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers._ **Geographic Responsibility:** While HealthEdge is located in Burlington, MA you may live anywhere in the US **Type of Employment:** Full-time, permanent **Work Environment:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: + The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. + Work across multiple time zones in a hybrid or remote work environment. + Long periods of time sitting and/or standing in front of a computer using video technology. + May require travel dependent on company needs. _The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check._ _HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities._ _\#LI-Remote_ **Job Locations** _US-Remote_ **ID** _2024-4736_ **Category** _Engineering_ **Position Type** _Full-Time_ HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.