Staff Training Coordinator - Planned Parenthood of Greater Texas
Austin, TX 78704
About the Job
The Staff Training Coordinator will assist the Health Services Learning and Operational Effectiveness Leader in the planning and implementation of internal onboarding training programs, policies, and procedures. This position collaborates with Health Services Learning and Operation Effectiveness Leader to support the Health Center Managers, and Health Center Assistants to provide classroom, on-site training and guidance to empower staff to be effective members of the Health Services team. Abides by the organization’s mission in performing job duties. Demonstrates an understanding of and commitment to quality healthcare and excellent customer service.
Responsibilities:- Provides on-site training and mentoring for Reproductive Health Assistants in performing a variety of responsibilities in direct patient care in adherence to PPGT’s medical standards and guidelines and Planned Parenthoods In This Together Service Standards.
- Exemplifies and coaches staff to practice a patient-centered approach to healthcare delivery centering Planned Parenthoods customer service values as demonstrated by interactions showing respect, knowledge, responsibility, compassion and access to care.
- Trains staff to provide information about medical services and referrals, answers questions about birth control, pregnancy, sexually transmitted infections, urinary track infections, breast issues, and sexuality in a non-biased, non-judgmental and non-directive manner to allow clients to make informed decisions regarding their health.
- Understands and complies with regulations from all governing entities and health center protocols including but not limited to Patient Rights, Child Abuse identification and reporting, infection control, laboratory protocols, emergency evacuation, risk management, and Occupational Safety and Health Administration (OSHA), safety standards.
- Evaluates current processes and identifies operational improvements to increase efficiency; assists in developing a systems-based approach for staff.
- Delivers technically sound training for the organization’s electronic health record system (NextGen) to all Health Services team members.
- Works with HCMs to monitor the progress of new hires throughout the on-boarding period to ensure needs are met and training documentation is maintained.
- Works to identify employee competency and skill gaps for health center staff, provides feedback regarding possible areas of improvement, and develops tailored training to meet the assessed needs as appropriate.
- Evaluates performance and effectiveness of health services training programs, provides recommendations for improvement.
Related experience defined as: direct patient care experience in a health care facility (e.g. medical assistant, patient care technician, CNA, phlebotomist) or relevant employee training experience.
Minimum Education/Experience:
- H/S Diploma or equivalent and 5 years related experience
- Bachelor’s degree or Associate’s degree may be substituted for up to 2 years of related experience.
- Planned Parenthood experience preferred.
- Electronic Practice Management system or Electronic Health Records system experience preferred (EPM/EHR).
Required Licenses or Certifications:
- Must be able to obtain and maintain BLS CPR certification.
- Medical Assistant Certification or Phlebotomist training preferred.
