Staffing Specialist at Credence Management Solutions, LLC

Overview

Team Credence is a multi-company partnership proudly led by Credence Management Solutions, an industry leading government contractor with a longstanding commitment to USAID and its global health and humanitarian missions. In concert with our small business partners—ZemiTek (8(a), EDWOSB), Claro KC (SB), EnCompass (WO), and Global Emergency Group (SB)—Team Credence operates as one team, bringing together exceptional USAID institutional support experience, technical leadership, and an unmatched commitment to BHA and its mission.

USAID’s Bureau for Humanitarian Assistance (USAID/BHA) is the lead federal coordinator for international disaster assistance. USAID/BHA provides and coordinates U.S. Government (USG) international humanitarian assistance to save lives, alleviate human suffering, and reduce the physical, social, and economic impact of rapid and slow-onset disasters by helping people in need become more resilient to future crises. Team Credence, through the Bureau for Humanitarian Assistance Support Contract (BHASC), provides operational and administrative support to provide and coordinate humanitarian assistance and maintain 24/7 response capability.

As part of the Human Resources and Administrative Management Services Division (HRAMS) Staffing Team and working under the guidance and technical supervision of the Staffing Team Lead, the Staffing Specialist will provide administrative and management support to staff across the Bureau. Day-to-day work assignments and oversight are provided by the Staffing Team Lead or a designee, with formal supervisory and evaluation functions performed by a Credence contract supervisor.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities include, but are not limited to the duties listed below

HR Process Coordination and Support

• Supports the coordination and implementation of a variety of human resources processes for direct hire employees, including advice and guidance on staffing, recruitment, administrative management, development of recruitment packages, and/or operational functions in preparation of recruitment and staffing, routine day-to-day operating problems or issues within the human resources area, bureau-wide staffing initiatives, and other areas as needed
• Serves as a focal point for HR AMS Staffing Team and handles BHA staff requests, questions, inquiries or concerns related to organizational policies and procedures guidance; ensures that requests meet USAID agency standards and appropriate regulations
• Advises BHA personnel on the status of requests and facilitates the preparation of the necessary documentation when required- particularly as it relates to communication with Hiring Managers and the facilitation of position solicitation, recruitment, and onboarding initiatives
• Analyzes and monitors relevant policy issues, formulates recommendations, liaises with other bureau stakeholders to ensure bureau-wide policy coherence, and facilitates the dissemination, comprehension, and adherence to the office-specific guidance and policy
• Serves as a liaison between BHA and USAID’s Office of Human Capital and Talent Management (HCTM) on matters related to direct-hire staff, facilitating communications and taskers among the stakeholders
• Manages/leads the coordination of the Employee Evaluation Program, conducts quality control for the accuracy, timely submissions and follow up on the Annual Evaluation Forms (AEFs), Annual Performance Evaluation Forms (APE), and Annual Accomplishment Records (AAR) - Performance Reviews for Direct Hires (DH).
• Manages the Agency’s Internship Program for the Bureau
• Maintains the role of Bureau Award Coordinator for USAID’s Incentives Awards Program, in addition to Personal Service Contractor (PSC) Awards for the Bureau, which includes providing technical and policy-based management for the proper and timely execution of evaluation and awards processes
• Provides training to junior team members, sharing expertise to help them develop their skills and knowledge
• Identifies and drives the implementation of process improvements, and enhancing the efficiency of HR operations
• Collaborates with cross-functional teams to address complex administrative and staffing challenges
• Represents the Staffing team in meetings and discussions, effectively communicating insights and recommendations

Administration

• Submits Agency Notices for BHA
• Assists in responding to BHA and USAID agency data calls relating to staffing charts, telework and remote agreements, and other administrative issues, as necessary;
• Manages the BHA AMS Staffing intranet and other online communications coordination, including job posting on various external and internal career websites
• Drafts correspondence, recommendations, reports, and memoranda related to the management and administrative programs and issues, as needed;
• Performs other duties as assigned.

Education, Requirements and Qualifications

• Minimum Education and Experience
  • MA/MS and 0 years of relevant experience, OR
  • BA/BS and 2 years of relevant experience, OR
  • High school diploma and 6 relevant years of experience
  • Experience must culminate in a set of responsibilities similar to those of this position.
• Preferred Education and Experience
  • MA/MS in any discipline with two (2) years of experience in one of the following: administrative management, operations support, policy research and analysis, human resources or personnel support, OR
  • BA/BS in any discipline with four (4) years of experience in one of the following: administrative management, operations support, policy research and analysis, human resources or personnel support, OR
  • High school diploma or its equivalent with at least eight (8) years of experience in one of the following: administrative management, operations support, policy research and analysis, human resources or personnel support
• Required to have US citizenship with the ability to obtain and maintain a Secret Clearance.

Additional Qualifications and Requirements

• Possess excellent judgment and reliability;
• Have strong organizational skills and exceptional attention to detail;
• Possess excellent oral and written communication skills;
• Have strong working knowledge of Microsoft Office and Google Suite;
• Be able to multitask and work under deadlines in a fast-paced and collaborative environment;
• Be capable of prioritizing tasks and follow up on actions without prompting;
• Be flexible and adaptable to changing circumstances; and
• Be willing to go the extra mile and participate as an active team member who assists other team members as necessary.
• Working Conditions and Physical Requirements:
  • In-person work requirement with the ability to telework;
  • Lifting in excess of 25 lbs, standing for long periods of time, transporting equipment, etc. may be required depending on role.

Team Credence Values and Core Performance Competencies

• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to meet obligations. Pursues efficiency and effectiveness and adheres to organization policies and procedures.
• Collegiality: Recognizes that everyone at BHA and USAID unites in a common purpose and respects each other's abilities to work toward that purpose. Treat others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Adheres to organization philosophies on culture, diversity, and inclusiveness.
• Capability: Assesses and recognizes own strengths and weaknesses; pursues professional development aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the organization.

Full pay range for this position is $95,000.00 to $102,000.00 per year, with the starting wage determined based on candidate’s knowledge, skills, experience, as well as budget availability.