Stand Manager - Cafe Elite

We are seeking an experienced and motivated Stand Manager to lead our team. The ideal candidate is a dynamic and organized individual who is passionate about providing exceptional customer service and has a deep understanding of the food and beverage industry. As a Stand Manager, you will play a crucial role in overseeing the day-to-day operations of our stand, maintaining quality standards, managing staff, and ensuring a smooth and efficient workflow. Your strong leadership skills, excellent communication, and problem-solving abilities will be instrumental in creating a positive work environment and driving the success of our stand. Join us and be a part of our team where your contributions will make a significant impact!

The ELITE experience begins with YOU.

Job Description

A Stand Manager will have a strong work ethic and be committed to ensuring that our coffee stand runs efficiently and provides excellent customer service. The Stand Manager will be responsible for overseeing all day-to-day operations, managing the staff, and maintaining accurate records of sales and inventory.

Essential Functions

• Handle cash and perform basic bookkeeping tasks
• Manage the day-to-day operations of the coffee stand
• Report daily sales to appointed personnel
• Schedule staff and ensure shifts are covered to maintain a high level of customer service
• Ensure all timecards are recorded accurately and breaks are given to employees
• Order supplies as needed and ensure orders are completed before vendor cut off times
• Maintain accurate records of daily, weekly, and monthly sales, including vendor invoices
• Oversee cleanliness and maintenance of the stand to ensure a safe and pleasant environment for customers and staff
• Maintain social media profiles inclusive of hours and reviews of Facebook
• Ensure accurate store hours and information are reflected on public profiles and report any changes to the General Manager
• Engage in the hiring process, review the employee handbook, set performance expectations, and introduce policies and procedures to new hires
• Communicate with District Manager regarding hiring, interviewing, and additional questions out of scope of job
• Train employees on new policies and procedures and on drink preparation and proper use of coffee equipment
• Resolve challenges faced by customers and deliver excellent customer service
• Conduct performance evaluations and provide feedback to staff
• Build and maintain friendly relationships with customers to increase loyalty and boost our reputation

Requirements

• Leadership skills to supervise a team of employees and inspire them to work efficiently
• Multitasking skills to handle multiple issues each day and prioritize timely assignments
• A positive attitude to earn respect and cooperation from employees and clients, and to boost workplace morale and satisfaction
• Strong communication skills to assign work, provide constructive feedback, and give accurate directions
• Strong listening skills to understand issues that may need attention from employees
• Basic computer skills to perform the job and an aptitude for leveraging technology
• Strong organizational skills to create efficient systems for completing tasks and maintaining inventory
• High school diploma or GED

Preferred Qualifications (not required)

• Two years of industry experience

The Stand Manager position may require availability in the evenings and on weekends. Some administrative tasks and phone calls with vendors or customers may be necessary. Stand Managers may also spend time on their feet, interacting with employees and clients. Some travel may be required for upper management meetings or manager training.

It is important to note that while the essential functions and requirements listed in the job description are the primary responsibilities of the Stand Manager position, there may be additional tasks that arise from time to time that are necessary for the effective management of the coffee stand. These tasks may include but are not limited to, coordinating with vendors for special events, handling unexpected equipment malfunctions or repairs, managing inventory during high-volume periods, and other tasks as assigned by upper management. The Stand Manager should be prepared to adapt to changing circumstances and take on additional responsibilities as needed to ensure the smooth operation of the coffee stand.

Benefits

• Tips.

• Overtime (time-and-a-half) for all hours worked over 40 in any work week, with pre-approval according to the Employee Handbook.

• WA state required meal and rest breaks.

• Paid sick leave and all other state or federal required leaves.

• Health insurance offered.

• Positive and inclusive work environment where your contributions are valued and appreciated.

Pay Rate

Premium Shift

The total compensation for this position includes an hourly rate as well as tips received from customers.

EEO Statement

Our company is an equal opportunity employer and we are committed to providing a work environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We believe in diversity, inclusion, and equal opportunity and are committed to promoting a workplace culture that values and respects all individuals. We encourage all qualified individuals to apply for employment opportunities with our company.

Eligible for manager pay after completion of the 90 day probationary period.

PI254600444