Starbucks Supervisor - Sage Hospitality
Denver, CO 80202
About the Job
Some Unique Perks:
- 401(k) with Employer Matching
- On-Site Parking
- Complimentary Employee Meal
- Hotel Discounts (Both Hilton & Sage Portfolio)
- Sage Restaurant Concepts Discounts
The Curtis Hotel, a “Stay Happy, Work Happy!” aesthetic: Calling all dashboard drummers, hairbrush singers, and firefly chasers- Welcome to the Curtis Hotel! Our playful yet professional attitude is what we live by and surround ourselves with others that have the same outlook on life. We don’t believe that we clock out of life when we come to work, but that work is an extension of our day-to-day. We are the simple, happy-go-lucky parts of childhood, delightfully tucked into a stunning, truly iconic hotel.
Starbucks, a whole latte fun: Located next to The Corner Office Restaurant and across the street from Denver’s Buell Theatre, every day is the perfect blend. Once you start working for us, you’ll think- “Where have you beanall my life?”
Applications will be accepted until October 11, 2024
Job Overview:Supervise the coffee shop as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals
Responsibilities:- Assist in managing the human resources in coffee shop in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
- Manage the operations of coffee shop as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
- Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
- Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
- Implement promotions, displays, presentations and ideas to capture more in-house guests and a larger share of the local market.
- Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
- Ensure Coffee Shop is compliant with all safety and sanitation audits and compliant audits.
Education/Formal Training
More than two years of post high school education.
Experience
Two to three full years of full employment in a related position with this company or other organization(s).
Knowledge/Skills
- Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
- May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
- Supervision/management communication skills are required.
- Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
- Ability to make occasional decisions which are generally guided by established policy and procedures.
- Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
- Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
- Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
- Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
- Must have knowledge of chemicals/agents for training purposes.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 - 40 lbs.
- Bending - Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
- No kneeling required.
- Mobility - 95% of shift covering all areas of outlets supervising.
- Continuous standing to assist at hostess station - minimal stationary standing.
- Climbing stairs - varies by location.
Environment
Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen
Benefits:- Flexible Work Schedule Avaialble
- Medical, Dental, & Vision Insurance
- Discounted On-Site Parking
- Free EcoPass
- Complimentary Employee Meals
- 401(k) with Employer Matching
- Free Gym Access
- Employee Game Room Access
- Hotel Discounts (Both Hilton & Sage Portfolio)
- Employee Recognition Events/Prizes
- Health Savings and Flexible Spending Accounts
- Basic Life and AD&D Insurance
- Paid Time off for Vacation, Sick Time, and Holidays
- Employee Assistance Program
- Personality Reflected Dress Code
- Opportunities for Career Growth and Development
- Employee Discount at The Corner Office Restaurant
- Sage Restaurant Concepts 25% Discount
- Sage Saving Spot