Stars and Quality Program Manager - Honest Health
Nashville, TN
About the Job
Who You Are
You're a collaborative professional, driven by the potential to make a meaningful impact in healthcare. The challenges of healthcare don't deter you—instead, you see them as opportunities to find innovative solutions that benefit the partners, people, and communities we serve. Honest Health's commitment to purpose, innovation, communities, and kindness resonates with you, inspiring you to bring commitment, creativity, and compassion into your work. You're ready to join a team focused on reimagining primary care for a healthier future that benefits all.
Does this sound like you?If so, we should talk.
Who We Are
At Honest Health, we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholders—from health systems, physician organizations, and payers to providers, practices, and patients — to deliver innovative solutions that elevate care, control costs, and support long-term health. Guided by our core values, we're creating a value-driven model that creates lasting benefits for everyone, now and into the future.
For us, that's just an Honest day's work.
Your Role
The Stars & Quality Programs Manager will act as a subject matter expert on Medicare Advantage, MSSP, and ACO REACH quality metrics and performance strategies to drive success on supporting high-quality care for patients in Honest's partner organizations. The Stars & Quality Programs Manager will be responsible for developing the action plans to help our providers reach their quality goals and implementing them across the field teams and practice partners. The Program Manager will also oversee day to day quality relationship with our provider partners, provide quality training to field teams and practice partners, and drive performance in ensuring quality gap closure.
Primary Functions Include:
Program Management and Delivery
- Assist with the design, development and implementation of partner specific quality workplans to ensure optimal performance.
- Assist with the development and implementation of initiatives to address care gaps, improve patient outcomes, and drive quality performance for each contract.
- Collaborate with internal teams to ensure optimal Consumer Assessment of Healthcare Provider & Systems/Health Outcome Surveys (CAHPS/HOS) performance.
- Attend partner meetings with quality performance updates, inform on initiatives, and provide recommendations.
- Ensure the quality team meets deliverables for our partners, communicate risk/known barriers to leadership, and provide guidance to improve measure performance
- Monitors key performance indicators (KPIs) ; intervenes as needed and escalate issues where performance falls outside of expected levels.
How You Qualify
- Bachelor's degree in health administration, business, or similar field required
- 3+ years of experience with quality programs such as ACO REACH and STARS required
- Medicare Advantage experience required
- Must have reliable access to high-speed internet to ensure seamless remote work communication and productivity
- Ability to manage complex, cross-functional, and enterprise-wide projects that align with the overall Stars workplan
- Comfortable and experienced with Excel, Word, PPT, Adobe PDFs, experience with downloading reports and documentation from portals and SFTP sites
- Data analytics experience preferred
- Some travel required, up to 20%
The base pay range for this role is $84,200 - $96,800. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, and organizational needs. Base pay is just one piece of the total rewards program offered by Honest. Eligible roles also qualify for short-term incentives and a comprehensive benefits package.
How You are Supported
- As a full-time team member, you will benefit from Honest's exceptional total rewards package, including competitive base pay with bonuses, paid time off starting at 4 weeks for full time employees, 12 paid holidays per year, reimbursement for continuing medical education, 401k with match, health, dental, and vision insurance.
- Family friendly policies that support paid parental leave and flexible work arrangements
- As a team member you'll be supported by our robust commitment to training and development that starts with onboarding and continues throughout your career with Honest.
- You will collaborate with like-minded healthcare professionals who, like you, understand the importance and value of Honest's high-quality, value-based, care model.
Honest is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Honest is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email talent@Honest-health.com for assistance. Reasonable accommodation will be determined on a case-by-case basis.
Honest Health values a secure and transparent recruitment process. We contact candidates through our official recruiting platform, email, or text message. When working directly with candidates, Honest Health will always use an HonestHealth.com or Honest-Health.com email address. Our hiring process includes a live phone call or in-person interview before any formal offer is extended.
To safeguard your personal information, Honest Health will never ask for confidential details—such as social security numbers, bank accounts, or routing numbers—before making a formal offer. We will also never request financial transactions, PINs, passwords, or security access details through email, text, Venmo, or any social media platform.
We encourage all candidates to verify the contact information of individuals they interact with during the recruitment process. If you have any questions about the authenticity of a communication, please reach out to our team at talent@honest-health.com.
