Start Your Insurance Career: Liability LevelUP Program - In Office - CCMSI

Job Summary: Liability LevelUP Training Program

Are you eager to start a career in the insurance industry with little to no prior experience? Join our Liability LevelUP Training Program at CCMSI, where we fast-track dedicated individuals to become Multi-Line Claim Adjusters.

Position: CCMSI LevelUP Career Pathways Program

About the Program: The Claim Associate I LU position marks the initial phases of our comprehensive training program. This role is designed for those who are new to claims but are enthusiastic about learning and advancing quickly in the field. Participants in the LevelUP Pathway will undergo rigorous training to be promoted to a Claim Associate II and eventually to a Multi-Line Claim Representative I.

Training Details:

• In-Office Training: Full-time, Monday to Friday, 8:00 AM to 4:30 PM
• Location: Maitland, FL
• Structured Development: Includes personal study, e-learnings, work shadowing, planned experiences, and regular evaluations.

Role Responsibilities:

• Investigate and evaluate 1st and/or 3rd party claims of minimal complexity under close supervision.
• Ensure high-quality claim service in alignment with CCMSI's Corporate Claim Standards.

Career Advancement: All Claim Associate I LU participants are expected to advance to Claim Associate II LU and subsequently to Multi-Line Claim Representative I upon meeting program requirements. Refusal to accept promotion may lead to reclassification or withdrawal of the employment offer.

What We Offer:

• Culture: Our core values emphasize integrity, passion, and enthusiasm in everything we do.
• Career Development: Access to robust internships and internal training programs for continuous advancement.
• Comprehensive Benefits: Including 4 weeks of paid time off in the first year, 10 paid holidays, Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and Employee Stock Ownership Plan (ESOP).
• Supportive Work Environment: Enjoy a workplace where resources are provided to perform your job effectively, with manageable caseloads for claims staff.

Why Choose CCMSI?

• Core Values & Principles: Perform with integrity, passionately focus on client service, embrace a client-centered vision, maintain enthusiasm, and foster an atmosphere of trust and excellence.
• Employee Development: As an employee-owned company, we are committed to developing our staff and recognizing their contributions.
• Great Place to Work: Certified as a Great Place to Work, with employee satisfaction and retention in the 95th percentile.

If you are ready to launch your career in claims adjusting and grow with a company that values its employees, apply today to join the Liability LevelUP Training Program at CCMSI.

Essential Duties & Responsibilities:

1. Investigate, evaluate and adjust 1^st and/or 3^rd party claims of minimal complexity under direct supervision. (Not to exceed 50 claims) 

1. Establish reserves and/or provide reserve recommendations within established authority levels under direct supervision. 

1. Set up designated claim files and complete all set up instructions, as requested. 

1. As appropriate, make referrals to outside vendors on designated cases under direct supervision. (i.e., property damage appraisals, rental vehicles, etc.) 

1. Review and approve damage estimates and miscellaneous invoices on designated claims. 

1. Effective and timely coordination of communication with clients, claimants and other appropriate parties throughout the claim adjustment process. 

1. Authorize and make payments on claims utilizing a claim payment program in accordance with industry standards and within established authority levels under direct supervision. 

1. Summarize all correspondence, damage estimates and claims related documents in claim log notes. 

1. Review and maintain personal diary on claim system. 

1. Provide technical and clerical claims support to designated clients, as requested. 

1. Compliance with corporate claim standards and special client handling instructions as established. 

1. Will act as a back-up to designated adjusters when needed. 

1. Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is designated for the LevelUP Career Pathway Program which is an internal career pathway position designed to provide training for consideration as a Multi-Line Claims Representative I.  In order to be successful in this position, the candidate must possess the following skills and attributes:

Possess a long-term career goal to work in insurance as an adjuster.  Excellent oral and written communication skills. Individual must be a self-starter with strong organizational abilities.  Proven ability to demonstrate independent critical thinking skills.  Ability to coordinate and prioritize required with exceptional time management.  Ability to operate general office equipment and perform clerical duties. Flexibility, initiative, and the ability to work with a minimum of direct supervision a must.  Discretion and confidentiality required.  Ability to work as a team member in a rapidly changing environment.

Reliable, predictable attendance within client service hours for the performance of this position.

Responsive to internal and external client needs.

Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and/or Experience     

Associate’s degree or two year’s related business experience.

Commitment and willingness to learn roles with increasing decision making authority and responsibilities. 

Computer Skills            

Proficient with Microsoft Office programs. 

Certificates, Licenses, Registrations

Must pass Adjuster license exam as required for respective jurisdiction(s).

CORE VALUES & PRINCIPLES

Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

CCMSI is an Affirmative Action/Equal Employment Opportunity employer offering an excellent benefit package included Medical, Dental, Vision, Prescription Drug, Flexible Spending, Life, ESOP and 401K.

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