Stategic Account Manager - Pass Security

About The Company:

PASS Security installs and services electronic security systems for commercial and residential customers, specializing in intrusion, access control, and video security systems. PASS Security’s reputation is built upon trust and service excellence. PASS Security takes pride in its work to ensure that its products, designs, installations, and services exceed customer expectations.

About the Role:

The Strategic Account Manager will be responsible for managing and growing key accounts, developing long-term relationships with clients, and ensuring high levels of customer satisfaction.

Key Responsibilities

• Develop and maintain strong relationships with key accounts, acting as the primary point of contact.
• Understand clients' needs and objectives to provide tailored solutions and ensure their satisfaction.
• Identify opportunities for upselling and cross-selling Security Alarm and Fire Alarm products and services.
• Develop and execute account strategies to achieve sales targets and business goals.
• Ensure high levels of client retention by delivering exceptional service and support.
• Address any issues or concerns promptly, working to resolve them to the client's satisfaction.
• Create and implement strategic account plans that align with company objectives.
• Monitor and analyze account performance, providing regular updates to senior management.
• Negotiate contracts and agreements with clients to maximize profits while ensuring mutual satisfaction.
• Manage contract renewals and extensions, ensuring timely execution.
• Work closely with internal teams, including operations, technical support, and customer service, to ensure seamless service delivery.
• Collaborate with marketing to develop targeted campaigns for key accounts.
• Stay informed about industry trends, market conditions, and competitors to identify new business opportunities.
• Prepare and present regular reports on account status, sales performance, and market trends.
• Track key metrics and KPIs to measure success and identify areas for improvement.
• Organize and participate in client meetings, presentations, and events to strengthen relationships.
• Continuously update knowledge of alarm systems, products, and services.
• Attend industry conferences, workshops, and training sessions to stay current with best practices and emerging trends.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field preferred.
• Proven experience as a Strategic Account Manager or in a similar role, preferably within the alarm or security industry.
• Strong sales and negotiation skills with a track record of achieving targets.
• Excellent communication and interpersonal skills.
• Strategic thinker with the ability to develop and execute account plans.
• Proficient in CRM software and Microsoft Office Suite.
• Ability to travel as needed to meet with clients and attend industry events.

EEOC Statement

PASS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.