Station Manager - Biocair

The role of the Station Manager is to manage the daily transport, packaging, and warehouse operational tasks within the Biocair Raleigh station to meet or exceed internal and external customer expectations, in compliance with all relevant regulations and the targets of the Company

Responsibilities will include: 

• Ensure efficient/correct delegation and organization of associated tasks within the Raleigh Transport, Packaging, and Warehouse Teams. 
• Control working hours of transport, packaging, and warehouse operations department by improving processes, achieving departmental deadlines, and hitting milestones
• Continuous improvement of transport, packaging, and warehouse standard operating procedures as identified and per the change control process. 
• Supporting with root cause investigations for customer complaints relating to transport, packaging, and warehouse, related issues in line with the Customer Complaint SOP – meeting all required time deadlines and implementing the required, corrective action based on analysis of the issues associated with the complaint. 
• Ensure that a full and accurate Quality Control check is made on every shipment before dispatch.
• Control of Raleigh station transport, packaging, and warehouse staff holiday/vacation records, sick time, TOIL, and hourly timekeeping records. Reporting data to the Biocair HR staff on time to allow for payroll to be completed. 
• To assist in the organizing or performing of all aspects of training and coaching of all staff within the Raleigh Transport, Packaging, and Warehouse Teams.
• Act as liaison between senior management, logistics operational personnel, and
  transport/packaging/warehouse coordinators to ensure that both management and Raleigh personnel understand and resolve company and departmental issues. 
• Resource planning – manage the workload within the Raleigh Transport, Packaging, and Warehouse Teams so that it is coordinated and supervised most effectively to ensure that work is completed and staff are not being overworked.

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

In addition, you will demonstrate these key competencies:

• The experience and ability to lead a team, comprised of staff conducting a variety of different roles, with fair, clear, and well-respected management skills. 
• Excellent customer service skills – both in terms of managing client communication and the service provision to Biocair’s internal customers. 
• A very high level of attention to detail that sets that standard for the team being managed.
• A high level of expertise in cold chain packaging and logistics
• A good knowledge of Quality Management Systems (QMS) 
• Excellent resource planning and driver route management skills to ensure the workload is handled in the most efficient manner

In return we offer:

• Between $80,000 - $90,000pa commensurate with experience
• Bonus scheme
• Health, vision, and dental insurance
  
• Employee Assistance Program
• 401K with generous match
• PTO

Please note that this is a full time role, 40 hours per week, working Monday to Friday from 08:00 - 17:00hrs based out of our Raleigh office (NC 27513)

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offered candidates are subject to pre-employment screening which includes a denied party background check and an E-Verify work authorization check.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.