Stepping Up Case Manager - AltaPointe Health

Responsibilities

Clinical Responsibilities:

• Coordinates and provides services related to the “Stepping Up” program (Examples of tasks: works closely with the Alabama State “Stepping Up” Coordinator, the Technical Assistance Team and local community partners to implement processes and procedures to reduce the recidivism and unnecessary re-entry of people with mental illness or co-occurring mental illness and substance use disorders into local county jails and hospitals)
• Conducts case management services for participants in the “Stepping Up” program (Examples of tasks: complete case management needs assessments and develop a case management plan; implement plan by providing case management services in conjunction with county jails and area hospital staff; advocate client’s needs with community providers; link clients with community services; monitor client progress)
• Represents the needs of the persons admitted into the “Stepping Up” program and insures quality services are provided (Examples of tasks: participates in and conducts “Stepping Up” – related trainings; complete work in accordance with AltaPointe and “Stepping Up” standards; participates in meetings of the Stepping Up Alliance Task Force).
• Completes needs assessment. (Example of tasks: using required case management forms, determines through assessment client's assets, deficits and basic needs; reviews needs on regular basis).
• Develops case management service plan. (Examples of tasks: consult with referral source; assist with developing client goals which may include personal grooming, skills teaching, medication knowledge, and financial resource assistance, etc.).
• Implements case management plan by providing case management services. (Examples of tasks: monitor client condition; make home visits; assist client in securing needed services).
• Represents the needs of persons with serious mental illness and co-occurring substance use disorder issues. (Examples of tasks: establish liaison with other community resources; identify service gaps; advocate for client; provide transportation as needed and when appropriate).
• Participates in insuring quality of services. (Examples of tasks: participate in all required case management training; complete work in accordance with standards; participate in staff meetings; participate in peer review; participate in task groups/teams.)
• Hires, orients, and trains new staff for the Mobile County Stepping Up Initiative as well as the other four counties in AltaPointe’s continuum
• Ensures staff are providing quality service provision, assessment, and coordination of services with jail staff.
• Ensures staff are dressed appropriately for jail and are corteous and professional with their interactions in jail or court
• Ensures that all encounters are documented in the client record in a prompt manner, consistent with AltaPointe policy and procedure and that all data is entered into spreadsheets and quickbase promptly
• Prepares for and engages in technical assistance calls, activities, and trainings as deemed necessary by the contract
• provides reinforcement of positive behaviors and follows protocol for disciplinary action of employees when necessary.

Supervision and Consultation:

• Seeks clinical supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance case management skills

Clinical Record Keeping:

• Documents in a timely manner per AltaPointe standards
• Documents appropriate, complete, and comprehensive SUN-R assessments
• Documents measurable and specific goals in the individualized service plan
• Documents in a clear and concise manner, types of consumer problems, ISP goals
• addressed and services provided
• Includes problem, ISP/Treatment plan goal, intervention provided, consumer responses, and plans for continued services in each progress note
• Documents case disposition, case closings, and follow-up
• Documents all encounters in HER in compliance with AltaPointe policy and procedure

Case Load Management:

• Effectively manages caseload based on consumer needs
• Meets AltaPointe productivity standards

Courteous and respectful towards consumers, visitors and co-workers:

• Treats consumers with care, dignity and compassion
• Respects consumer’s privacy and confidentiality
• Is pleasant and cooperative with others
• Assists consumers and visitors as needed
• Personal values do not inhibit ability to relate and care for others
• Is sensitive to the consumer’s needs, expectations and individual differences
• Is gentle and calm to consumers and families

Administrative and Other Related Duties as Assigned:

• Actively participates in Performance Improvement activities
• Completes assigned tasks in a timely manner
• Complies with AltaPointe policies and procedures

Qualifications

Bachelor's degree in a mental health discipline and certification of case management training by Alabama State Department of Mental Health and Mental Retardation.

Knowledge in adult specialty, outlined below, to be attained within (6) six months of employment:

• Knowledge of psychiatric and substance use disorders in the adult population and/or knowledge of addiction as a primary/secondary illness
• Knowledge of cultural diversity
• Knowledge of behavior management, crisis intervention and interventions common to
• acute psychotic consumers, and/or consumers with substance abuse issues as well as, to non-violent crisis intervention practice
• Knowledge of Psychiatric Rehabilitation principles and Substance abuse treatment principles
• Knowledge of available community resources
• Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders
• Knowledge of rules and regulations regarding appropriate benefit entitlements such as social security, Medicaid, and Medicare