Steward - Alaska Marine Highway System

ALASKA RESIDENTS ONLY!

***NOW OFFERING $5,000 HIRING BONUS***
 

POSITION SUMMARY
Stewards are tasked with providing exceptional customer service and ensure the safety and comfort of our passengers while performing tasks in the galley, dining room, cafeteria, crew mess, staterooms and public areas aboard the Alaska State ferries. The Passenger Services department is the cornerstone of outstanding onboard customer service. This department is responsible for services that include; maintaining all vessel amenities, on-board storage and distribution of provisions and supplies, administering embarkation & disembarkation of passengers and vehicles, handling financial transactions and reporting, food and beverage service, medical assistance, stateroom sales and service, filing and reporting of regulatory paperwork, and providing information services for both crew and passengers.This is a safety sensitive position with the State of Alaska and serves as a public agent in direct contact of the traveling public.

POSITION DETAILS
Definition: Under supervision of the Chief Steward or designee, performs a variety of housekeeping, cleaning and/or galley duties aboard the vessels of the Alaska Marine Highway System.
Examples of Duties: 

• Washes dishes, pots, and pans.
• Cleans and operates various galley equipment.
• Busses tables and waits on passengers in the cafeteria/dining room.
• Works with traveling public. Responds to and assists with customer needs.
• Cleans and makes up staterooms, restrooms, and public areas of the vessel.
• Loads stores/assists in stock handling. Stows trash. Loads and unloads laundry bags.
• Other duties as assigned by the Chief Steward or designee.

Please note: Working onboard the ships is a physically and mentally demanding career. The nature of the shipboard positions requires able-bodied personnel who can endure working long hours and being away from shore for extended periods of time. Employees must have the ability to perform required duties with or without reasonable accommodation.

ROUTES AND CHANGE PORTS
AMHS operates in two distinctive routes. The Southeast (SE) route serves the communities between Bellingham, WA and Skagway, AK. The majority of AMHS vessels operate on this route. The other, more remote route is the Southwest (SW), which includes the communities between Cordova and the Aleutian Chain. The Change Ports (crew change locations) for each route is listed below;

Southeast (SE): Ketchikan, Juneau
Southwest (SW): Homer, Valdez

Please note:This position requires employees report to designated change ports in Alaska for their work assignments. Employees are responsible for their own travel expenses between their physical residence and their designated change port. Commuting between home in Lower 48 and change ports in Alaska is not a financially viable option for most crew.

SCHEDULE & ASSIGNMENTS
AMHS vessels operate in a 24/7 work environment with variable crewing schedule. In general, periodic crew assignments are based on a 2 Weeks-On and  2 Weeks-Off rotation with some exceptions. New hires are dispatched as randomly assigned relief stewards until they are awarded with a regularly assigned (bid) position. On vessels operating in Southwest route, your assignment duration will depend on the lengths of the absence of the crew member you relieve. Once onboard, the daily schedule during each assignment may vary from 8 hours to 12 hours depending on the route/vessel. Vessel supervisor set work schedule upon signing on to the vessel that may include split shifts. Crew members may be asked to fill in a higher paying position after the crew change if a vacancy occurs (temporary upgrades). Crew lists are posted periodically by AMHS dispatch office which handles all crew scheduling related matters. Please note:Work assignments are scheduled by the Dispatch desk, based on the fluctuating operational needs and in accordance with the  for more information). AMHS will not pursue a candidate if deemed unfeasible.

BACKGROUND CHECKS
Candidates interested in applying for this position should be aware that they will be subject to separate background checks by multiple agencies during the recruitment and documentation process. This is a safety sensitive position with the State of Alaska which in direct contact of the public. Successful candidates will serve as a public agent and required to perform duties in a safe, reliable and highly ethical manner. Applicants are required to provide true and complete information during the recruitment process. If you intentionally or unintentionally conceal or otherwise provide a false statement of material fact in your application, it will result in permanent loss of eligibility for employment with the State of Alaska. Employer may require additional information (i.e. judgment papers) before rendering a hiring decision.

DOCUMENTATION
Each prospective hire will be asked to submit their required documents within 4 months of accepting the Job Offer. Legible copies of the required documentsmust be received and verified by our recruitment desk before a prospective hire can attend the new hire orientation.

NEW HIRE ORIENTATION (NHO)
Successful candidates must attend the New Hire Orientation to complete the hiring process. Once the final hiring paperwork is done and the NHO is completed a new hire will be eligible for dispatch.