Steward - Hilton Norfolk The Main - Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
Norfolk, VA 23510
About the Job
Responsible for cleanliness and sanitizing all areas of the restaurant
Responsibilities:Level One
- Responsibilities of Gold Key|PHR hourly Associates:
- Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
- Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
- Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
- Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
- Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
- Use your tools. Use the approved tools and checklists to complete assigned tasks.
- Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
- Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
- Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
- Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
- Other duties as assigned.
- Establish and maintain a high standard of cleanliness and sanitation in all food service outlets in the hotel.
- Perform routine maintenance and cleaning on dish room equipment to include but not limited to carts, and fixtures in assigned areas in accordance with Department S.O.P.s and work practices.
- Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.
- Inspect and evaluate physical condition of equipment daily for cleanliness. Report any necessary repairs to your immediate supervisor.
- Compliance with company policies to include: following daily and weekly cleaning checklists and documented standards of cleanliness and organization.
- Maintain a high level of the sanitation and safety standards through weekly inspections
- Possess full knowledge of all matters relating to proper cleaning techniques.
- Efficient coordination of distribution of all supplies and equipment to all food and beverage outlets.
- Perform special cleaning projects as assigned.
Type | Qualification |
Experience | Must be at least 18 years old. |
Education | Able to read, write and speak basic English. |
Experience | Operating dishwashing machine, dishware handling and floor maintenance. |
Experience | Previous similar experience preferred. |
Education | High School Diploma or equivalent preferred |
Skill | Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation. |
Skill | Able to push, stand, stoop, bend, and lift items weighing up to 50-70 pounds repetitively during entire shift. |
Skill | Ability to read and follow simple checklists. |
Skill | Able to dispense and mix cleaning detergents according to directions. |