Stewarding Supervisor - Arizona Biltmore - Arizona Biltmore

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining).  

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook 

As a Stewarding Supervisor, you will be responsible for supervising and directing stewards and dishwashers to transport and clean cooking utensils and serviceware in order to provide cooks, buspersons and servers with appropriate equipment for the guest dining experience. You will also ensure cleaning of physical surroundings. Specifically, this includes, but is not limited to, the following duties:

• Supervise, direct, and ensure the scheduling of stewarding staff, including temporary personnel, ensuring that all assigned team members report to work.
• Coordinate and ensure proper setup and breakdown for all banquet functions, including timely delivery of food and equipment to the designated areas.
• Monitor supply levels in storage closets, complete requisitions for additional supplies, and submit them to management for approval.
• Inspect and maintain cleanliness and organization of all storage and back-of-house areas, assigning personnel to rectify any deficiencies promptly.
• Ensure compliance with State Health regulations, pest control requirements, and hotel sanitation standards across all stewarding operations and work areas.
• Accommodate and follow up on requests for additional wares or equipment, ensuring quick and courteous service for all banquet and kitchen functions.
• Oversee the collection and timely return of dirty china, glassware, and silverware to the dishwashing area, ensuring cleanliness and organization throughout the workday.
• Assist the Assistant Executive Steward in maintaining cleanliness and functionality of both front and back-of-house areas, coordinating deep cleaning tasks and equipment maintenance.
• Identify and resolve any situations that compromise departmental standards, delegating solutions effectively to maintain service quality.
• Ensure proper setup and readiness of all functions for the following shift, coordinating with incoming teams to guarantee a smooth transition.
• Perform general / routine cleaning tasks using standard cleaning products as assigned by supervisor. Adhere to health standards.
• Clean and dry floor to avoid slip and fall accidents.

This is a full-time position, and you must be available to work days, nights, weekends and holidays.

REQUIRED:

• Prior food and beverage / stewarding experience
• Experience in a high-volume, fast-paced operation
• Team player
• Ability to work effectively in high-pressure environments, including handling extreme temperature ranges, while maintaining efficiency and attention to detail.
• Knowledge of sanitation, hygiene, and health department standards, including the ability to maintain proper hygiene, control waste, and ensure food safety compliance.
• Food Handler's Card

PREFERRED:

• Prior stewarding experience
• Experience in a luxury hotel
• Prior leadership experience
• Bilingual in Spanish
• ServSafe Food Handler Certification
• Proficiency in managing inventory, including counting serviceware, requisitioning, storing, and restocking china, silver, glass, and other equipment to maintain par stock levels.
• Ability to coordinate banquet activities with kitchen and banquet teams, ensuring adequate supply of small wares and proper delivery of food.
• Expertise in maintaining and operating kitchen equipment, including dish machines, with a focus on minimizing breakage and ensuring proper cleaning supply usage.
• Experience in controlling theft, waste, and breakage, and maintaining garbage disposal and movement processes throughout the hotel.