Stirrups Lead Host - World Equestrian Center Ocala

The World Equestrian Center located in Ocala, Florida is searching for a Stirrups Lead Host to join our team! 
Guests should be greeted with a warm and friendly demeanor. Host/Hostess should be knowledgeable of resort operations and suggest menu items when being seated. They should check with guests from time to time to assure their satisfaction.

Primary Responsibilities:

• Perform role of “board runner,” which involves organizing wait times, deciding other hosts’ duties
• and telling them where to seat guests
• Maintain constant communication with MOD, FOH staff and Chef regarding large party seating, walkins and high volume of reservations to ensure smooth flow of service.
• Assist in training, development and supervision of host team.
• Handle guest inquiries, complaints and special requests in a timely and professional manner.
• Looking ahead to identify large parties and communicate opportunities for contracted events with
• management.
• Maintain a high level of awareness and ensure host team is aware of property events
• schedules/locations to assist with answering guest inquiries.
• Organize special events in OpenTable, monitor deposits, etc.
• Maintains a guest focus while performing duties.
• Assumes responsibility for quality guests’ experience.
• Welcome and greet guests.
• Seating guest in a timely and welcoming manner
• Inform the server about new guests in their section.
• Answer questions about our food, beverages and other restaurant and hotel functions and services
• Perform side work during each shift as required by service station assignment.
• Complete opening and closing side work.
• Maintain clean and stocked host desk.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and
• beverage service.
• Respond promptly and courteously to any requests.
• Thank the guests for their visit and invite them to return.
• Assist servers in clearing and setting tables as needed.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

QUALIFICATIONS:

• Be able to work in a standing position for long periods of time.
• Be able to communicate clearly and effectively in the predominant language(s) of our guests.
• Must have exceptional grooming habits.

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check

prior to employment.