Stone & Tile Design Assistant - Architectural Surfaces Group

Stone & Tile Design Assistant

Since 2005, Da Vinci Marble has been helping homeowners, designers, architects, and contractors create inspired interiors and exteriors with its hand-curated selection of stone and tile.

Da Vinci Marble is searching for a full-time, in house, high-energy Stone & Tile Design Assistant who will support our Design Team with their accounts and projects in our showroom in San Carlos.

The ideal candidate has experience in residential and/or architectural design, has knowledge of the luxury building product business and understands the importance of developing strong industry relationships with Designers, Architects and/or Contractors.

The duties of this position directly support the Stone & Tile Designers and requires someone with great organizational skills, attention to detail and ability to manage multiple requests simultaneously under deadline. In this position the Design Assistant will attend design meetings with clients, take detailed notes, and follow up with questions, product holds, sample and inventory requests, product availability and quotes. In this role the Design Assistant must be up to date with the vendors featured at Da Vinci Marble (training provided) and support the execution of sampling and administrative strategies for the team. With time and training, the successful Design Assistant will have the ability to answer product-related questions and recommend appropriate stone and tile solutions on their own. This position provides in-depth and technical training and experience to advance assistants to the next level of design and construction sales.

A successful Design Assistant will be committed to maintaining our showroom’s beautiful visual appearance, while delighting clients from the moment they walk through the door to when they install our materials.

Da Vinci Marble is looking for someone with a passion for residential design along with a strong customer-service orientation to carry out the following:

Responsibilities:

• Learn product lines and specifications by gaining a working knowledge of all our vendor offerings
• Provide product information as needed, including samples, tear sheets, and product literature
• Become familiar with showroom layout, wall displays and floor pads to aid in material sourcing
• Learn and familiarize yourself with internal systems and be able to create quotes, invoices, and handle merchandise returns
• Work in line with our inventory control procedures
• Support Designers with their accounts by attending client meetings, following up on open items, handling requests (such as photos of materials, pricing, availability, and lead times) while ensuring great customer service
• Update CRM with necessary project information
• Develop strong working relationships between supporting departments to work toward common goals

Qualifications:

• Minimum of two years experience in residential design and/or a high end, high-touch retail environment with demonstrated success in customer service
• Knowledge of kitchen and bath design is a plus
• Degree in interior design is a plus
• Proficient in Microsoft Office
• Previous knowledge of CRM platform preferred
• Excellent verbal and written communication skills
• Strives in a fast-paced high production environment with ability to work independently and prioritize tasks
• Ability to lift and maneuver up to 30 pounds

We take pride in our reputation among the Bay Area's leading architects, designers, and contractors and get great satisfaction in sourcing material or custom solutions that bring their vision to life. This opportunity is perfect for someone who wants to join a growing energetic showroom and be a part of a collaborative environment while being mentored by our experienced leadership team.

We offer a competitive compensation package, health & wellness benefits (medical, dental, vision, 401k, and variety of voluntary benefits including legal assistance, short/long- term disability, accident, hospital indemnity and more.

Job Type: Full-time in showroom

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