Store Customer Service Specialist - Melaleuca, Inc.

Company Profile

"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals”

Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 4,000 employees and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years.

This position is located in Knoxville, Tennessee.

Overview

Do you love people? Are you passionate about health and wellness? If so, you may be a great fit for our team! Our Product Store Specialists enhance lives daily by providing our customers with life-changing products that are better for your health and safer for your home and family. We are looking for a new team member who is bright, energetic, and who can provide world-class customer service for all who shop with us.

This is a Full-time position averaging 40 hours/week. Your schedule will vary, but will fall during our store hours: Monday-Friday 9am-6pm and Saturdays 9am-5pm. 

What's in it for you? 

• $14.40/Hr. and Up Depending on Experience
• $.25 Shift Differential
• $1.00/hr Differential for bilingual Spanish/English speakers
• $100 free Melaleuca products every month! (includes nutritional and weight loss products, household cleaning items, a cosmetic line, personal care products, and more)
• Opportunitites for pay increases
• Longevity Bonuses
• Holidays off
• 401(k) with contribution match
• Short-Term and Long-Term Disability
• Critical Illness Insurance
• Accident Insurance
• Pet Insurance
• And much more!

Responsibilities

Assists customers entering our Product Store in a polite and courteous manner and uses creativity to effectively solve customer issues with the goal of creating complete customer satisfaction. Keeps accurate logs of any customer concerns and ensures the store is kept clean and stocked to ensure a positive customer experience. 

Qualifications

• Ability to lift a minimum of 40 lbs. on a regular basis
• Ability to be physically active, stock shelves, and be on your feet for the duration of the shift
• Excellent customer relations skills with retail experience preferred
• 20 wpm typing 
• Dependability with exceptional attendance and punctuality
• Strong written and verbal communication skills
• Ability to analyze and creatively solve customer challenges
• Ability to handle confidential information
• Ability to read, write, and follow established operational procedures
• Ability to perform basic math skills (add, subtract, multiply, divide, etc.)

Why Melaleuca

Why should you apply?

• Secure Work Environment – No Layoffs
• Healthy Work Life Balance – always off on Sundays
• Clean, Indoor, Climate-Controlled Environment
• Company-Sponsored Team Member Appreciation Events
• Safe/Natural Product Line

PLEASE NOTE: A COMPLETED MELALEUCA APPLICATION FOR EMPLOYMENT IS REQUIRED - A RESUME MAY BE ATTACHED BUT A RESUME ALONE IS NOT SUFFICIENT FOR CONSIDERATION