Store Manager - Shane Co.

Overview:

The Store Manager is responsible for all aspects of running a Shane Co. store including customer satisfaction, a positive work environment, staff development and all store operations in accordance with all company standards, guidelines, and expectations. You will be leading a competent and hardworking team and have the power to develop the store as well as your teammates.  

 

As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment. 

 

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you! 

 

The salary range for this role is $110,000-$125,000 annually plus opportunity for bonus. This does not describe the maximum pay opportunity for the role.

 

Responsibilities:

The Store Manager has overall responsibility for ensuring all activities are personally carried out or delegated appropriately, with follow-up. Overall accountability for all areas of the store is the Store Manager’s responsibility. The Store Manager is expected to be cognizant of all Company policies, procedures, and practices in order to ensure appropriate compliance. Daily responsibilities may include: 

• Running of all areas of the store (sales, office, shop, management team) and must have adequate knowledge of operations in each area. 
• Directly maximizing sales growth potential by ensuring all customers’ needs are met and by proper use of Floor Direction, peer to peer coaching, and teamwork. 
• Training and developing sales staff to perfect and utilize all Shane Co. sales techniques and resources, by utilizing coaching and mentoring techniques. 
• Recruiting, hiring, developing and retention of highly qualified individuals in all store positions while working transparently and collaboratively with your Store Management Team, HR Manager, and Operations Leader. 
• Fostering both store and individual productivity via effective handling of staffing levels, training and direction of new and experienced staff, employee development and coaching, performance management (including appraisals, touch bases, disciplinary action, development plans), compensation and separations. 
• Directly responsible for the supervision of the Visual Merchandiser, maximizing standards of merchandise availability as well as raising awareness of customer requests through the appropriate channels. 
• Performing all duties related to the opening or closing of the store and ensuring all members of the management team are trained to do so and scheduled on a rotating basis for both opening and closing shifts. 
• Coordinating and facilitating regular meetings of teams within the store as appropriate. 
• Monitoring and addressing standards of store and property appearance and maintenance, and assurance of all directed safety and security protocols. 

No jewelry experience? No problem! The Store Manager career track includes an innovative training program in which you will attain a high level of proficiency in sales, coaching, training, and store operations. We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer. 

 

Qualifications:

• A minimum of 3 years of experience managing, leading, developing, training, and/ or supervising others is required. Prior experience with jewelry sales is neither relevant nor required… we will teach you! 
• We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!) 
• Direct knowledge of selling techniques and practices and demonstrated skill in this area, with the ability to present features and benefits of unique products.  
• Experience providing a high level of customer service is required. 
• Capable of resolving escalated issues arising from customer or team interactions. 
• Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required. 

Behavioral Characteristics:

The focus of this role is working with and through others, building and maintaining relationships, and championing company culture and values. Successful Store Managers are comfortable working outside of Company guidelines where necessary but have a thorough understanding of rules and procedures. Demonstrated ability to work in a fast-paced and results-based environment. Must be friendly, action-oriented, respectful, and genuinely interested in the needs and development of others. Must be able to work in close collaboration with many areas of the company. Leads by example in areas of personal character, values, commitment, organizational skills, selling skills and work habits.  

Why Work for Shane Co.?:

Joining #TeamShaneCo comes with a host of benefits designed to support you and your loved ones- we understand a supportive benefits package is key to a fulfilling work experience. As a family-owned business, we prioritize your well-being, recognizing that our success is a collective effort. Here's what we offer:

 

Compensation and Recognition: we operate on a team-based model; no commission sales! We offer a competitive base rate, engaging SPIFs, and monthly opportunities for team performance bonuses.

Time off: You’ll enjoy a generous time-off package, including 3 weeks of vacation, and an annual float day. We value holidays and are closed on major ones. Plus, you receive a float day and paid volunteer day annually. We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being.

Family-centric benefits: We care about your family, and our benefits extend beyond standard offerings. In times of major illness, you can earn time off at full pay for self or family care. You’ll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities.

Health and wellness: We value your health and provide you with paid sick time. Additionally, you can access competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. You can also enjoy voluntary benefits, including long-term disability, life insurance for dependents, and pet insurance. We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.

Employee Discount: Enjoy a generous store and online discount, available for you and your family members.

 

Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between.

 

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!

 

The salary range for this role is $110,000-$125,000 per year, plus opportunities for bonus. The range describes the starting pay rate for most candidates for this role in the state of Tennessee, but does not describe the maximum potential for the pay in the role. The actual individual pay will be determined based on skills and qualifications for the role. The starting pay range for this same position may be lower or higher in other markets. 

 

Employer will not sponsor visa or work authorization.