Store Manager / General Manager - European Wax Center
Spokane, WA 99218
About the Job
Store Manager / General Manager
Have you demonstrated success managing teams of 5-20 predominantly young female employees to achieve customer success and exceed sales goals while stoking a positive team culture? Do you love skin care and the beauty industry? Do you want to build and motivate your team to grow your business and be financially and professionally recognized for your success?
Then you need to come talk with us!
Benefits:
- Generous income with lucrative bonus incentives
- Medical, Dental, Disability, and Life Insurance
- 401(k) Retirement Plan with Employer Match
- Discounted products and free services
- Paid Time Off
- Guidance from highly involved, experienced, and supportive local owners
- Use of well-defined training and processes from the market-leading National Brand
- Development and career advancement opportunities
- Experience running and growing a significant piece of a growing $1.5M+ business
Our business is booming and we need the help of the right leader who loves developing people, inspiring positive culture, and coaching teams to exceed performance and sales goals. While we love to promote from within, we need a leader now to work with our high performers to teach, mentor, and cultivate their leadership skills while also overseeing the daily operation, growth, and success of our center.
Your Role:
Responsible for daily operation of our center and leading a team of eager associates to exceed performance and sales goals. Deliver outstanding guest experiences and model stellar sales performance as a part time Guest Service Associate.
The 5 keys to success in this role are to:
- Hire the best people
- Set Clear Expectations
- Hold people accountable
- Train, train, train
- Motivate and Inspire
Your first 30-60-90 Days:
- Get to know the current team at a personal level including what motivates each team member and their personal/professional aspirations.
- Learn and understand our Culture, the European Wax Center Brand, and your Role by taking EWC’s New Manager Training curriculum and working closely with the Owners.
- Establish routines of daily, weekly, and monthly personal goal achievement for team members linked to measurable center business goals. Use clear communications, celebration, and coaching to achieve team performance.
- Master the Front-of-House Guest Service Associate role by actively working part time as a GSA. Deliver outstanding guest experiences.
- Understand the key metrics that drive business success and how your teams’ actions contribute to achieving success.
- Work closely with the owners to master center-level operations, policies, processes, and practices to maintain Brand and business system standards.
- Build the team by hiring and helping train the best new associates (GSAs and Wax Specialists). Begin planning and cultivating your leadership team.
- Outcome: Successfully run the Center with positive internal culture and solid performance output.
Optimal Candidate has:
- 2+ years of people management experience
- Beauty Industry Experience (Service and Retail Sales). Having an Esthetician or Cosmetologist license is a wow factor
- Unbelievable work ethic
- Demonstrated success leading a team to exceed sales goals
- European Wax Center Experience (employee or guest)
- Love of being waxed from head to toe
- Desire to thrive in a fast-paced, growing business environment
If you are passionate about leading a team of enthusiastic beauty industry professionals to create awesome guest experiences and establish a team-oriented, high performance culture, we are looking for you!
We are an Equal Opportunity Employer.
European Wax Center began as a family-owned salon where two brothers had an idea to revolutionize the waxing experience. They knew that finding the right wax was key—so they set out to craft a formula that nourished the skin while also making the act of waxing virtually pain-free. The creation of our proprietary Comfort Wax® helped propel European Wax Center to become the #1 wax specialty personal care brand in the United States with well over 800 centers nationwide (and growing). Our locations in the Inland Northwest are independently operated by local owners.
We are the European Wax Centers of the Inland Northwest! Our mission is to make our guests and associates feel unapologetically confident. With centers in Spokane Valley, WA, N Spokane - Wandermere, WA, and Coeur d'Alene/Hayden, ID, we are proud to have our guests walk in and strut out. We provide facial and full body waxing for women and men in clean, private suites using our exclusive Comfort Wax®. We support healthy, smooth skin with our exclusive line of products for before and after care. Our vision is to become an Iconic beauty brand with profitable growth without compromising our authentic culture. We are a growing national brand with involved local ownership and a positive culture of teamwork. Our values are simple: we care about each other; we do the right thing; we delight our guests; and we have fun while being awesome. Do we sound like your tribe? Come check us out!
