Store Manager - Knoxville - Atlanta Cycling, Trek Chattanooga, Trek South Carolina

About Us

We believe the bicycle is a simple solution to many of the world's most complex problems - from climate change to traffic congestion, physical and mental health, and more. That's why we're committed to Building Better Cyclists and using bikes as a force of good for our planet and every person on it.

Our family of stores includes Atlanta Cycling, Trek Tennessee, and Trek South Carolina. Improving our communities by changing the way people experience cycling is one of our core values. If you feel the same way, apply to join our team today!
 

Position Overview

The STORE MANAGER is a critical leadership role, driving the success of our cycling retail store by ensuring exceptional customer experiences, high-performing staff, and strong sales results. As the Store Manager, you will take ownership of every aspect of daily operations, from coaching and developing your team to delivering world-class hospitality and maintaining a well-organized, visually appealing store.

This position requires a strong leader who is passionate about people and creating a positive community impact. You'll mentor and inspire your team, ensuring the store not only meets sales goals but also becomes a hub for cycling enthusiasts. With a focus on customer satisfaction, employee development, and operational success, the Store Manager plays a key role in shaping the future of the store while making a difference in the lives of your customers and employees.

Responsibilities:

• Build and maintain a highly motivated, customer-centric team.
• Provide regular feedback and daily coaching through role-playing and debriefing customer interactions with sales and service teams.
• As a servant leader, foster a culture of excellence in execution and continuous improvement.
• Lead staff to ensure consistent customer engagement, exceptional service, and fast, thoughtful follow-ups.
• Create memorable customer experiences by demonstrating best practices in sales, follow-up, and service.
• Oversee effective merchandising to maximize product visibility and appeal.
• Maintain an organized, efficient service department and ensure overall store cleanliness.
• Manage inventory with precision, including guiding purchasing plans and conducting regular spot checks to ensure accuracy.
• Review and manage warranty claims to ensure customer satisfaction.
• Actively work the sales floor, interacting with customers and staff to meet sales goals.
• Be one of the top two salespeople, setting the standard for world-class customer service and financial goal achievement.
• Participate in annual budgeting, quarterly/monthly financial reviews, and other relevant meetings.
• Conduct weekly audits of quotes, layaways, and work orders to ensure customer service standards are met.
• Identify opportunities for individual and store-level growth via monthly top performer meetings with written plans for continuous improvement.
• Maintain the staff schedule to align with business needs.
• Create a safe and engaging workspace by upholding professional standards and best practices as outlined in the employee handbook.
• Personally address guest interactions that do not meet world-class hospitality standards.

Qualifications:

• High school diploma or equivalent required; bachelor's degree in business, retail management, or a related field preferred.
• 3+ years of experience in retail management, preferably in a specialty or cycling-related environment.
• Strong leadership and team-building skills with a proven ability to motivate and develop staff.
• Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
• Proficiency in inventory management, merchandising, and sales tracking systems.
• Experience with budgeting, sales forecasting, and meeting financial targets.
• Strong problem-solving and decision-making abilities, with the capacity to handle customer issues effectively.
• Knowledge of cycling products, bike fitting, and industry trends.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Proficiency with POS systems and Google Workspace (Gmail, Docs, Sheets, Drive, etc.)
• Physical ability to lift and move bicycles and other heavy equipment (up to 50 lbs.)
• Willingness to work flexible hours, including weekends, holidays, and special events.
• Passion for cycling and creating a welcoming environment for all levels of riders.

We are an Equal Employment Opportunity (“EEO”) Employer. We strictly prohibit discrimination based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.