Store Manager, Lip Lab - Upper East Side, NYC - Kendo Brands

Job Description

Position: Store Manager, Lip Lab

Status: Full Time

Reports To: Director of Stores

Location: 823 Lexington Ave New York, NY 10065

Lip Lab is about more than just lipstick! At Lip Lab, we're all about establishing an environment that encourages fun, self-expression and creativity for both our guests and team members. We are passionate about exceptional service and consider ourselves masters of our craft, creating high quality, custom products that are truly unique to every guest - from the colour, to the flavor, even the name! If creating authentic connections, driving results, leading teams and helping others reach their full potential in a positive, energetic and inclusive environment excites you - then this role is for you!

The salary range for this position is $66,000 - $68,000 per year. Offered salary is dependent upon experience and location.

The Role:

As the Store Manager, you will not only oversee the day-to-day operations of the store but will also oversee building a fun, engaging and positive atmosphere that both guests and employees will all want to be a part of.

What we are looking for:

• Strong background in leadership and team building (minimum of 3 years' experience is required)
• Experience and ability to manage all facets of store operations, including scheduling, ordering supplies, Payroll and Outlook
• Someone who leads by example with a can-do attitude, always going above and beyond for both guests and team members
• A strong drive for results with a proven ability to motivate a team through coaching and constructive feedback
• An understanding of sales, KPI's and what it takes to drive a business
• Experience with recruiting, hiring and managing a strong, diverse team
• Experience in Performance Management
• Proficiency with Excel, MS Word, Outlook, and Payroll
• Comfortable in a fast paced, high-volume environment
• Physically able to meet the demands of the job including the ability to stand for prolonged periods of time, lift to 30 lbs, including the ability to kneel and squat
• Ability to travel for company events, meetings and trainings when necessary

What you will do:

• Work closely with the Director of Stores on building the business, regularly sharing ideas, feedback and opportunities to drive sales and KPI potential
• Analyze and share sales and KPI trends, ensuring strong team member accountability
• Schedule and manage a booking system to maximize sales and deliver on Payroll goals
• Create a strong, positive, and energetic environment for your team through positive reinforcement, including consistent and real time coaching and constructive feedback that encourages team member growth
• Jump in as Color Expert when needed, guiding guests with your expertise and creativity to ensure an exceptional guest experience every time
• Recruit, train and motivate new hires to deliver exceptional guest service, with products manufactured to Good Manufacturing Standards
• Write weekly schedules that are in line with Payroll budget and targets
• Oversee inventory and supplies processes while optimizing store expenses
• Always represent Lip Lab with a high level of professional conduct, leading and embodying Kendo Kredos and Lip Lab Values/Principles

What we offer:

• A diverse and inclusive workplace
• A chance to express yourself and your passion for color and artistry
• An opportunity to grow within a supportive company (we are expanding rapidly and promote internal growth opportunities, mobility and career pathing)
• An ability to grow within the cosmetics/artistry industry regardless of your background (we hire across a range of industries: hospitality/service, retail, guest services, performance/arts, etc.)

The Perks:

• Competitive pay with the potential for monthly sales bonuses
• Paid holidays and time off
• Medical Benefits
• Fantastic employee discount: 50% Kendo brands and 40% off our in-store products
• Potential to travel for company training, meetings and events
• Paid training: you'll not only be trained on managing the business and people - but you'll also get to experience the artistry and creativity that comes with being a Color Expert

At Lip Lab, our priority is to foster an inclusive, positive, and safe environment for our employees and guests alike. We are an equal opportunity employer that will always ensure our team grows with us. Apply today and let the good times begin!