Store Manager - WB Liquors & Wine
Lubbock, TX 79407
About the Job
SUMMARY: Responsible for the day-to-day activities of the store to optimize sales and profitability, while providing customers a positive shopping experience. Functions may be performed by the incumbent or through subordinates. Other duties may be assigned.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Personnel Management
- Hiring and Training of Assistant Store Managers and Customer Service Representatives.
- Complete New Hire Packet on every new employee prior to working.
- Complete all job performance reviews on CSRs and ASMs on schedule and timely basis.
- Coordinate store staffing needs and complete weekly work schedules.
- Manage store payroll budget to established company benchmark.
- Complete weekly payroll procedures in an accurate and timely manner.
- Address, communicate and document store-level employees’ situations up to and including terminations with prior approval from the District Manager/Team Lead and Human Resources.
- With District Manager/Team Lead input; counsel and discipline employees when necessary using Company Forms and Employment Policies.
- Motivate, encourage, and challenge store-level personnel to excel in Customer Service, leading by example.
- Maintain effective and professional communications with company personnel and management.
Store Operations
- Implement and enforce daily store operating policies and procedures.
- Enforce and adhere to all industry law regulations and company policy (i.e TABC/DMV/Law Enforcement).
- Establish and maintain effective business relations with customers, suppliers and other business resources.
- Review and complete daily store paperwork and computer data entry timely.
- Responsible for daily bank functions including deposit and store change funds.
- Maintain Quality Store Image Standards; Entire site presentation.
- Monitor cash over/short, inventory shrinkage and transactions (returns, discounts, credits) daily.
- Conduct Monthly Inventory to control and monitor shrink (done on a Sunday).
- Review monthly inventory audit recap with ASMs and all CSRs.
- Conduct monthly store-level communications (Manager choose topic) pre-inventory (20-30min Max).
- Perform CSR duties on a regular basis.
- Communicate customer and product complaints to the appropriate depts. for action plan.
- Review monthly store sales, margins, customer count and avrg sale with District Manager/Team Lead and/or Regional Manager based off Period Planner Goals.
- Assist DM/TL/RM in controlling store direct operating expenses (i.e. salaries, supplies, utilities, phone, etc.).
- Monitor store-level repairs and maintenance expenses.
- Understand all RMS functions and daily/monthly reporting responsibilities.
- Ensure all Management IT programs, policies and procedures relating to store level computer systems (i.e. internet, email, confidential info etc.) are followed.
Marketing and Merchandising
- Monitor daily product movement and work with vendor partners for replenishment orders that coincide with schematic and margin targets set by WB category management.
- Review Merchandising/Marketing Store Evaluations with ASM and all CSRs.
- Assist Marketing Department in implementing programs to achieve merchandise sales and profit margin objectives.
- Implement monthly and other periodic product promotions, insuring that all store-level POS advertising/signage is properly posted.
- Properly communicate all requests for product additions, deletions and/or price changes to the Profit Optimizer.
- Monitor retail prices to verify pricing accuracy set by Marketing Department.
- Properly communicate any problems with merchandise product data (i.e. scan codes, cost, retail etc.) to the Price Book Manager in a timely manner.
- Provide support to Marketing Department with store and cooler resets.
- Implement and enforce all merchandising policies and procedures.
Safety & Security
- Follow Safe Banking procedures to/from specified bank location.
- Regularly check cameras, DVRs, monitor(s) to ensure proper working condition.
- Enforce and review Safety and Security Policies and Practices with all employees.
- Review and report regular Safety and Security memos to all employees.
- Process all store level Accident & Injury reports in a timely manner.
EDUCATION/EXPERIENCE:
- High school diploma or equivalent, and - 2 years retail experience and- 3 years demonstrated management experience.PC skills including MS Word, Excel, OutlookRequired to have a valid driver’s license and be insurable.
CHEERS TO A FUN HISTORY AND A FUTURE OF CELEBRATIONS!
Learn more about where we’ve been, where we’re going and how you can be a part of our story!
OUR HISTORY
WB Liquors has helped Texans across the state celebrate their special occasions for more than 65 years. As a family-owned business, we began with a simple desire: to help our customers make the good times even better with convenient locations and a great variety of liquor, beer and wine – along with fast, personalized and expert-level service you’d expect of a neighborhood store. Today, that simple vision still defines our business and it’s what keeps our customers coming back.
WB LIQUORS TODAY
At some liquor stores, you almost need a map and GPS to navigate around their crowded aisles. Not at WB Liquors. We’re family-owned and family-operated. Our knowledgeable and personable staff offers recommendations and advice: what wine to bring to the dinner party, which scotch to gift your friend, what craft beer to try next. It’s all with the aim of taking your celebration to the next level. We have the beverages, the recipes, the mixers and the ideas to make it easy for you to break from the routine and explore new, exciting new tastes. It’s all part of our tradition of helping customers make their fun and festive times as special as possible.
OUR WB PROMISE
The celebrations will never end, that’s why WB Liquors plans to be here for all the celebrations to come. We will continue to give back to our communities, provide great customer service, seek out new ways to innovate and help our customers celebrate their special occasions.
BE A PART OF THE CELEBRATION!
JOIN THE CELEBRATION!
We appreciate your interest in a career with WB Liquors. We’re always looking for knowledgeable and enthusiastic people to join the celebration! We offer competitive pay and benefits and we’re closed on Sundays which gives everyone the opportunity to relax, or take care of family and personal commitments. Our culture is one that promotes from within and there are growth opportunities throughout Texas. Our philosophy is that every customer interaction is an opportunity to be an ambassador of the WB Liquors brand. So if you exemplify a customer-first ethic and attitude and are looking for a career in a fun and family-friendly atmosphere, we want to hear from you! Please look below for current open positions throughout the state.
