Store Manager: Marcella (Temp) - Leap

 


Our store teams are the heart of Leap (https://www.leapinc.com/) ! We are looking for an innovative and engaging Store Leader for Marcella NYC (https://www.marcellanyc.com/) boutique located in Fillmore St . This leader will build dynamic store teams to create exceptional customer experiences and drive store performance to achieve business goals.


The Leap platform launches and operates insight-driven retail stores for modern brands with better performance and less risk.  Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Rent the Runway, Ring Concierge, Malbon Golf, Frankies Bikinis, Bad Birdies, True Classic Tees and many more. 


What We’re Looking For:



+ Influence and inspire a team to create memorable in store experiences and foster a positive environment


+ Ideate, create and execute action plans to drive sales and client engagement 


+ Recruit top talent for all positions in store; Sales Associates and Sales Supervisors


+ Ensure store standards are maintained by delegating tasks amongst; cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment)


+ Curate and execute fruitful in store activations and support with new store openings as needed


+ Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus


+ Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures


+ Build out team schedule while managing payroll effectively


+ Keep an agile work schedule to support business needs; including days, nights, weekends, holidays; must work 40hrs/week  


+ 2+ years of direct management experience


+ 3+ years of customer service and/or retail experience; background in similar category preferred


+ Must be at least 18+ years of age


+ Maintain an active floor presence, including standing + walking for extended periods of time


+ Comfortability using a ladder and lifting a maximum of 50lbs



Who YOU Are:



+ People Leader- Effectively guides and motivates others through coaching and mentoring, training and building a bench of future leaders. Strategically delegates tasks to team members to build capabilities and maximize productivity.


+ Customer Obsessed/Hospitality Driven- Seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.


+ Adaptable & Entrepreneurial - Navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.


+ Collaborator- Actively seeks and provides feedback, thrives on building relationships and working with teams. 


+ Professional- Punctual & reliable. Proven ability to handle customer inquiries, complaints, and requests with professionalism and empathy.


+ Brand Advocate/Category Expert- Exhibits strong product knowledge and the ability to provide accurate and helpful information to customers.


+ Detail Oriented - Operates with high efficiency and effectiveness, consistently produces polished and quality work.



Measures of Success:



+ Employee Retention Rate: Ability to hire, develop, and promote team members


+ Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)


+ Clienteling: Client Outreach, Networking NPS (net promoter score)


+ Ability to accomplish tasks + meet deadlines effectively



Leap Perks:



+ Unlimited PTO (blackout periods apply)


+ Bonus Eligible


+ 401K


+ Medical, Dental & Vision benefits


+ Employee discount + wardrobe allotment for participating Leap brands



If you’re passionate about helping emerging brands succeed and being an integral part of the revolution of retail, a career at Leap could be your ideal match. Leap.com (https://www.leapinc.com/careers/in-store-retail)


Salary: 67k-72.5k annually


In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued


 


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