Store Manager - Operations - KF Tea USA

Responsibilities

• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Handle all issues that arise from staff and customers, such as complaints
• Lead with good behavior and high performance
• Additional store manager duties as needed

Requirements

• Proven successful experience as a retail manager
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills
• Conversational in Mandarin is preferred