Store Supervisor- Belmont Park Outlet - Vivienne Westwood

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading….

Vivienne Westwood is looking for a Store Supervisor to join the Team in the Belmont Park Store on a Full-time basis.

KEY RESPONSIBILITIES

•  To maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures.
• To represent the Vivienne Westwood Brand to the highest standards in all daily activities
• To take responsibility for the store in the absence of the Store Manager and Assistant Store Manager
• To provide excellent levels of customer service and surpass customer expectations at every opportunity
• Provide enhanced till accountability e.g. able to process refunds and price overrides and can be relied upon to cash up when necessary
• To identify customer needs and answer all products related questions
• To follow Company procedures and processes to maintain security of stock, customer records ad cash handling
• To resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
• To attend and participate in all store meetings and training events as required
• Ensuring good communication and professionalism is maintained at all times
• To communicate all potential health & safety issues to the store manager and comply with Company safety and security procedures
• Any other ad hoc task as outlined by the store Management

PROFILE & KEY SKILLS

• Proven experience in a similar role in retail fashion luxury or ready to take the next step in their career.
• Key understanding of which fabrications and colours work best in specific styles and for specific client’s needs, body shape and event location for example.
• Expert knowledge of over 100+ couture samples.
• Able to respond to queries regarding price, location, features, benefits and use of Vivienne Westwood merchandise
• Able to answer queries from less experienced colleagues in response to customer enquires recognised and deferred to by peer group as being more experienced and knowledgeable Deputises for Assistant Manage when required
• Excellent verbal and written communication skills
• Goal driven.
• Computer literate

(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)

BENEFITS

• Uniform allowance
• Medical insurance
• Dental, eye vision
• Life insurance
• 401k
• 10 days of vacations
• 10 days of holiday

Applications may close before the deadline, so please apply early to avoid disappointment.

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.

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