Strategic Account Manager - Ray Hamilton Co

Job Overview:

We are seeking a highly motivated and experienced Strategic Account Manager to join our team. The ideal candidate will be responsible for developing and maintaining strong relationships with key clients, managing account inventory levels, and ensuring customer satisfaction. This role involves regular communication with both internal and external stakeholders, reporting on customer activities, and strategizing with the field sales team to drive business growth. A successful candidate will be driven by results, quick to resolve customer issues, and capable of closing deals on warm leads.

Key Responsibilities:

• Client Relationship Management: Build, develop, and maintain long-lasting relationships with key clients, acting as their primary point of contact and ensuring customer satisfaction.
• Inventory Management: Collaborate with internal teams to monitor and manage account inventory levels, ensuring product availability aligns with customer needs and demands.
• Customer Reporting: Prepare and deliver weekly customer activity reports, insights, and updates to internal management, providing data-driven recommendations to enhance performance.
• Problem-Solving: Quickly identify and provide solutions to address client concerns and challenges, ensuring customer problems are resolved effectively and efficiently.
• Communication: Maintain clear, professional, and effective communication both internally with cross-functional teams (e.g., field sales, operations) and externally with clients.
• Responsiveness: Ensure prompt responses to customer inquiries and requests, exceeding expectations for service quality and speed.
• Growth Focus: Drive revenue growth by identifying and capitalizing on opportunities within existing accounts, strategizing to expand business, and close deals on warm leads.
• Collaboration with Field Sales: Work closely with the field sales team to align strategies and actions, ensuring a cohesive approach to acquiring and retaining business.
• Sales & Deal Closing: Be prepared to finalize and close deals on warm leads, helping to drive sales revenue and growth targets.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field preferred.
• 3-5 years of experience in account management, sales, or a related customer-facing role.
• Strong problem-solving skills and ability to think strategically.
• Excellent written and verbal communication skills.
• Proven track record of driving business growth and closing sales.
• Ability to work collaboratively in a fast-paced environment.
• Familiarity with CRM software and reporting tools.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunities for career advancement.
• Collaborative and supportive work environment.
• Continuous professional development.

This role is perfect for someone who is not only client-focused but also driven by results and business growth. If you're passionate about relationship-building and have a knack for closing deals, we encourage you to apply.