Strategic Account Manager - Alfa Laval Inc

Strategic Account Manager - Service Sales

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

Who you are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers, Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA.

About the job

The Strategic Account Manager - Service will be responsible to profitably grow customer and market share with assigned Strategic Accounts for both capital and service businesses, aligned with Sales Company and Divisional strategies.

From a daily responsibility standpoint, you will:

• Build and maintain a strong relationship with key stakeholders at our key account sin the food and beverage industry.
• Work with the different AL Business Directors to identify resources and create a team to support each Strategic Account.
• Define clear lines of communication between AL stakeholders and each Strategic Account.
• Coordinate and lead business review meetings with the assigned accounts.
• Maintain customer mapping and keep AL stakeholders informed of relevant changes.
• Define the strategic direction and initiatives for the assigned accounts, building the sales plan to grow customer and market share. Keep a 1–3-year master sales plan per account.
• Assess customer needs and priorities and offer solutions using AL technology and services.
• Meet with customers to promote technologies, services, business models and service agreements.
• Work closely with Capital and Service sales to facilitate the offering of service early in the customer journey, securing the service business from new installed base.
• Lead contract negotiation and execution.
• Support marketing activities in conjunction with the Demand Generation team.

What you know

You have a Bachelor’s Degree in engineering or business and:

• 5 years of direct sales, business development or product management experience; experience as Key Account or Strategic Account Manager preferred.
• Experience in capital and/or service OEM sales desired.
• Strong written and verbal communication skills
• Ability to coordinate activities between departments
• Ability to travel up to 50% of the time

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous retirement savings program, paid holidays, paid time off benefits, and more.  At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $120,000 – $150,000 base.

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