Strategic Accounts Customer Success Manager - Raptor Technologies

About the Role

The Strategic Accounts Customer Success Manager focuses on managing strategic school districts and overseeing statewide partnerships across the country. As an experienced CSM, you will build strong relationships, understand the unique needs of our clients, and ensure they fully realize the value of our solutions. You'll collaborate closely with cross-functional teams, acting as the primary point of contact for our most important partners.

Responsibilities 

• Build and maintain strong, long-term relationships with key stakeholders in strategic districts and state-level governing bodies nationwide.
• Act as the main point of contact and project manager for ongoing support and partnership success.
• Understand the unique challenges and goals of each educational partner.
• Collaborate with cross-functional teams to develop tailored solutions meeting the specific needs of educational partners.
• Communicate openly about the benefits of our solutions.
• Work closely with clients to ensure full utilization of existing partnerships.
• Strategically introduce additional products for expansion opportunities.
• Contribute to creating an engagement model guiding clients through key stages of the customer lifecycle.
• Generate detailed reports showcasing partnership value.
• Provide actionable recommendations based on industry benchmarks and trends.
• Apply an innovative mindset to customize solutions for diverse educational partner needs.
• Serve as a knowledgeable advocate for our product suite.
• Stay informed about industry trends, regulatory changes, and emerging technologies in K-12 safety and security.

Qualifications

• Minimum 5 years' experience managing strategic or high ARR customer accounts.
• 5+ years of experience with post-implementation stakeholder management at high-growth SaaS technology companies.
• Experience managing multiple, simultaneous customer accounts and deadlines.
• Experience engaging executives and process leaders on business and technology tactics.
• Experience with Gainsight preferred.
• Bachelor's degree preferred.
• Passion for helping customers.
• Motivated, resourceful, and adaptable with a positive outlook.
• Ability to effectively work with diverse, global peers and customer base.
• Desire to meet and exceed measurable performance goals.
• Ability to prioritize tasks and manage time effectively and help others to do so.
• Strong problem-solving skills.
• Excellent organizational and time management skills.
• Excellent written and verbal communication skills, including giving presentations.

What's in it for you? 

• You join the gold standard in school safety software. 
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 
• You will work with diverse teams made up of some of the best minds in the industry.
• You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 
• You will have access to a robust benefits package that includes: 
• Remote-first philosophy 
• Flexible paid time off 
• Paid parental leave 
• 11 Paid holidays per year 
• Workplace flexibility 
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 
• 401(k) employer contribution to help you plan for the future 
• Company paid life insurance, STD, and LTD 
• Pet insurance