Strategic Claim Director - Complex Property - AmTrust Financial Services, Inc.

AmTrust Financial Services, a fast-growing commercial insurance company, has a need for a Strategic Claims Director in our Commercial Property group. This position will include aspects of team leadership and direct oversight of portion of the Complex Property claim team. The Director will be held accountable for driving quality, technical excellence, providing coverage acumen on Property claims, and providing leadership support to a national claims team handling. This position reports into the head of Complex and Litigated Claims.

The Property Strategic Claims Director will work closely with all levels of claims leadership to provide direction and guidance to claim professionals driving claims performance to achieve optimal claims outcomes, superior individual and team operational results, and strategic alignment with claims department goals and objectives. The role will be responsible for the development, coaching, mentoring, and training of their those in their organization.

• Lead a team of Complex Commercial Property adjusters and monitor the activities and performance, as well as providing guidance, coaching, and feedback on their work quality, productivity, and customer service.
• Provide technical oversight to emerging and/or complex claims with an emphasis on coverage and risk transfer withing the Commercial Property organization.
• Conduct regular performance reviews and appraisals for the adjusters and identify their training and development needs.
• Participate in quality assurance audits, claim reviews, and litigation management, and provide recommendations for improvement and corrective actions.
• Works to develop and strengthen process efficiencies within the Commercial Property organization.
• Identify, develop, present, and/or implement training initiatives.
• Lead alignment and calibration efforts to bring about consistency in claims handling excellence.
• Participate as a SME in projects and initiatives for Commercial Property and assist in cross departmental projects and initiatives.
• Present authority requests or strategy recommendations to senior leadership
• Keeps current with market trends and demands, including changes to compliance and law in all 50 states, and advise management and claim professionals regarding impact of changes.

• Requires strong coverage acumen in Commercial Property claims.
• Experience providing claim oversight and direction on complex claims issues.
• Experience training highly technical claims staff.
• Proven track record of success in positively impacting claim outcomes within a claims organization.
• Strong communication skills with ability to present to senior leadership.
• Embraces change, invites feedback related to performance, and deals constructively with criticism.
• Persuades and influences people by presenting a strong case, explains things clearly, challenges ideas effectively, and argues in favor of own point of view.
• Proven ability to work with internal and external partners to ensure positive claims experience to insureds.
• Demonstrated drive and ambition to achieve goals and outstanding results.
• Emotionally intelligent and self-aware.

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AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.