Strategic Global ERG Program Manager - Talent Software Services, Inc.

Summary of the role:

We are looking for a strategic global ERG Program Manager to oversee our Employee Resource Groups (ERGs). As a part of our Diversity Equity and Inclusion Center of Excellence (DEI COE), you will report into the Director of DEI to help grow our business and deliver an exceptional associate experience. This role will support the global strategy of our ERGs with the primary focus of enabling associate success along with the development and management of global wide programs, events and initiatives in support of client's global diversity, equity and inclusion strategy and objectives.

Key Responsibilities Include:

• Work with the Director of DEI and the DEI COE to align the ERG capability with client's strategy and business objectives
• Serve as a trusted advisor and coach for the ERG leaders (incl. co-chairs and executive sponsors) and members
• Onboard and exit co-chair through a consistent recruitment and exit process
• Develop and manage global programs and forums for connecting, developing and recognizing ERG leaders and effective practices
• Support the governance model and playbook for ERGs across the organization
• Manage ERG budgets and facilitate the semi-annual planning process
• Manage associate dialogue platforms Real Talks, Fireside Chats, Ask Me Discussions and collaboration with essential partners, such as HR, Legal, Communications and CSR
• Develop and communicate the resourcing and prioritization needed to continue to mature the ERG capability to support specific business objectives such as enhanced associate engagement in a virtual first environment, increased revenue performance and operational excellence
• Collaborate with co-chairs to tailor global programs, events and trainings to local context
• Serve as the internal subject matter expert on trends and developments within the ERG space and act as a subject matter expert for internal partners
• Develop and enhance metrics that measure ERG impact on client's culture, associates, clients and brand
• Hire, maintain and vet out and pay our external speakers and vendors
• Keep abreast of research, insights, and leading and innovative practices for ERGs
• Support ERG co-chairs in providing ERG updates to Executive Sponsors and other key stakeholders.

What you'll need:

• 5+ years of practitioner experience which might include ERG leadership, leading an ERG capability, program management, organizational development and/or DEI
• Proven experience managing a budget
• Ability to quickly understand and distill data (quantitative and qualitative), and analyses into prioritized insights and action plans

Who you are:

• A highly effective communicator with the ability to clearly and concisely articulate ideas, concepts, and proposals to a wide range of internal and external stakeholders
• Proven ability to design, develop, execute, and measure impact of programs/projects that drive change and support the company's growth
• Capable of working effectively with, and influencing, stakeholders at all levels without having direct reporting authority